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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Integrate customer data with engagement systems at crucial moments to facilitate meaningful and context-aware dialogues. Establish exceptional customer experiences as the norm. Tenfold equips service and sales representatives with comprehensive insights into each customer during every interaction—all through a unified interface. This innovative technology empowers representatives to foresee customer requirements and perform essential actions to enhance ticket resolution and boost sales. Streamline workflows and reduce the burden on representatives by utilizing our extensive suite of automation tools. Tenfold automatically records all customer communications and notes directly into your CRM system. Eliminate the need for manual dialing with our Click-to-Dial capability. Access a range of features such as script pop-ups and effortless note-taking through one cohesive platform, ensuring that representatives can focus more on building relationships rather than managing processes.

Description

tenfold is an efficient, no-code Identity Governance & Administration (IGA) solution that simplifies the management of IT access and privileges. Designed for rapid deployment with its off-the-shelf plugins, tenfold helps organizations avoid long and costly setup processes, enabling full operational functionality in just weeks. The platform empowers businesses to manage user access with features like user lifecycle management, role-based access, and end-user self-service. It also includes essential tools for managing data access governance, user access reviews, and approval workflows. With tenfold, organizations can gain full control over IT privileges, mitigate access risks, and ensure the right people have secure access to the right resources at all times. The solution supports separation of duties to enhance security and compliance, allowing businesses to reduce risks while improving operational efficiency.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Active Directory No 
HCL Notes No 
Jira No 
Keap Yes 
ManageEngine ServiceDesk Plus No 
Microsoft Entra ID No 
Microsoft Exchange No 
Microsoft OneDrive No 
Microsoft SharePoint No 
Microsoft Teams No 
NetSuite Yes 
Nextiva Yes 
OpenText GroupWise No 
SAP SuccessFactors No 
Salesforce Yes 
TOPdesk No 
Vonage Business Yes 
Zendesk Yes 
Zimbra No 

Integrations

Active Directory Yes 
HCL Notes Yes 
Jira Yes 
Keap No 
ManageEngine ServiceDesk Plus Yes 
Microsoft Entra ID Yes 
Microsoft Exchange Yes 
Microsoft OneDrive Yes 
Microsoft SharePoint Yes 
Microsoft Teams Yes 
NetSuite No 
Nextiva No 
OpenText GroupWise Yes 
SAP SuccessFactors Yes 
Salesforce No 
TOPdesk Yes 
Vonage Business No 
Zendesk No 
Zimbra Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$.09/managed identity/month
Cost per user depends on total subscription size. Minimum subscription of 100 users.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Tenfold

Founded

2014

Country

United States

Website

www.tenfold.com

Vendor Details

Company Name

tenfold

Country

Austria

Website

tenfold-security.com

Product Features

Call Accounting

By-Extension Reporting Yes 
Call Duration Yes 
Call Monitoring Yes 
Call Volume No 
Caller Identification Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Unattended Call Management Yes 
Who Answered Log Yes 

Customer Service

Alerts / Escalation No 
Appointment Management Yes 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics Yes 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Inside Sales

Auto-Dialing Yes 
Call List Management Yes 
Call Recording Yes 
Campaign Management Yes 
Dashboard Yes 
Data Management Yes 
Lead Capture Yes 
Lead Distribution Yes 
Lead Scoring Yes 
Performance Management Yes 

Lead Management

Activity Tracking Yes 
Campaign Management Yes 
Lead Capture Yes 
Lead Distribution Yes 
Lead Nurturing Yes 
Lead Scoring Yes 
Lead Segmentation Yes 
Pipeline Management Yes 
Prospecting Tools Yes 
Source Tracking Yes 

Marketing Automation

A/B Testing No 
Analytics / ROI Tracking Yes 
Artificial Intelligence No 
Content / Blogging Platform No 
Customizable CTAs Yes 
Drip Campaigns Yes 
Dynamic Content Yes 
Landing Pages / Web Forms No 
Lead Scoring No 
Sales Intelligence Yes 
Search Marketing No 
Segmentation No 
Social Marketing No 
Website Visitor Tracking No 

Sales Enablement

Collaboration Yes 
Contact Management Yes 
Content Management No 
Document Management No 
Goals / Quota Management Yes 
Lead Management Yes 
Meeting Management No 
Performance Management Yes 
Presentation Management No 
Proposal Management No 
Territory Management No 
Training Management Yes 

Sales Force Automation

Call Management Yes 
Campaign Management Yes 
Channel Management Yes 
Commission Management No 
Contact Management Yes 
Contract Management No 
Customer Database Yes 
Email Marketing No 
Field Sales Management No 
Lead Management Yes 
Opportunity Management Yes 
Performance Metrics Yes 
Proposal Generation No 
Referral Tracking No 
Sales Forecasting No 
Territory Management No 

Telephony

Auto-Dialer No 
Call Center Management Yes 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer Yes 
Telemarketing Management Yes 
VoIP Yes 
Voice & Data Integration Yes 

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