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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Teloz cloud contact center enables seamless collaboration among employees, customers, and various integrations within a single system, significantly enhancing your organization’s productivity and efficiency. By centralizing all essential communications, you can fortify your business operations. Experience one of the most robust cloud phone systems available worldwide. With a collaborative contact center, you can deliver smooth interactions for both consumers and operators alike. Explore new possibilities with cutting-edge data while incorporating the applications that your teams rely on. With calling capabilities that grow alongside your business, you can meet the expectations of your customers. Elevate the effectiveness of your voice solutions through intelligent call routing, workforce performance analytics, and other features that enrich customer interactions and satisfaction within the Teloz cloud contact center. We recognize the profound challenges your business is currently navigating, and we are here to help you succeed. This holistic approach not only streamlines your operations but also fosters a more cohesive working environment.

Description

Your team works constantly with data. Contact history, dashboards, wallboards, reports. Data-driven support is an answer to customer needs. Everyone knows what to do. There is no miscommunication. The customer service program is simply a way to share information within a group. There is no duplication of work. Advanced reports and control over KPIs. You can collect website leads by proactive chat and callback. A virtual call center offers advanced functions that can help you make a sale. You can organize the after-sales process. Thulium is simple to use. Easy configuration, quick implementation, and good support. We create contact center software. It is important that we know how to use it. The integrations and rich API will make the Thulium contact centre system part of your tool environment. Automated repetitive tasks will be taken care of. 100% of calls are returned. You can make more phone calls and connect clients with the right consultants immediately.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Ajoxi Yes 
Base.com No 
CREDITONLINE No 
Google Workspace Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Intercom Yes 
Microsoft 365 Yes 
Salesforce Yes 
WhatsApp Yes 
Zapier Yes 
Zendesk Yes 
Zoho CRM Yes 
Zowie No 

Integrations

Ajoxi No 
Base.com Yes 
CREDITONLINE Yes 
Google Workspace No 
HubSpot CRM No 
HubSpot Customer Platform No 
Intercom No 
Microsoft 365 No 
Salesforce No 
WhatsApp No 
Zapier No 
Zendesk No 
Zoho CRM No 
Zowie Yes 

Pricing Details

$3.99 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

$26.38/month/user
3 pricing tiers per user per month.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Teloz

Country

United States

Website

www.teloz.com

Vendor Details

Company Name

Thulium

Founded

2006

Country

Poland

Website

thulium.com

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Help Desk

Alerts / Escalation No 
Automated Routing Yes 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration Yes 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat Yes 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

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