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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

For an extended period, TELLERGRAPH has established itself as the benchmark for tools designed for branch staffing. Its implementation spans across numerous financial institutions and even extends to the phone support and order departments of various non-bank organizations. This versatile tool is ideal for any environment where customers experience wait times for service. The TELLERGRAPH Teller Staffing Model operates on a PC, calculating optimal staffing levels based on predetermined maximum wait times and other criteria specified by the bank. The software visually represents staffing needs throughout the day, segmented by each day of the week. These visualizations enable a comparison between current staffing levels and proposed schedules, assisting in optimizing both customer service and staff efficiency. Additionally, service and activity benchmarks can be tailored for different locations, accommodating up to four service areas per branch, thus providing a comprehensive view of staffing and scheduling data. This flexibility ensures that each branch can effectively meet its unique operational demands.

Description

VeriBranch is VeriPark's Branch Automation solution. It provides a unified frontend to empower branch staff and enable them to become universal bankers, while also supporting contactless customer journeys within digital branches. VeriBranch provides banks with the tools they need to transform their branches into high-value centers of sales, while leveraging technology to empower employees and deliver customer satisfaction. The solution allows bank employees to work with technology, and have the information they need to complete transactions at their fingertips. VeriBranch integrates directly with back-office systems to streamline business processes. It provides branch staff the necessary tools and infrastructure for remote working. Bank tellers are able to perform efficient transactions such as account opening, loan origination and transfers using a single interface. Relationship Managers and advisors are able to engage with customers and provide personalized services for financial planning, whether in the branch or remotely.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Stackpile

Integrations

Stackpile

Pricing Details

$10000 one-time payment
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Castle Creative Services

Founded

1981

Country

United States

Website

www.castlecreative.com/tellergraph.htm

Vendor Details

Company Name

VeriPark

Founded

1998

Country

United Kingdom

Website

www.veripark.com

Product Features

Banking

ATM Management
Compliance Tracking
Corporate Banking
Credit Card Management
Credit Union
Investment Banking
Multi-Branch
Online Banking
Private Banking
Retail Banking
Risk Management
Securities Management
Transaction Monitoring

Product Features

Banking

ATM Management
Compliance Tracking
Corporate Banking
Credit Card Management
Credit Union
Investment Banking
Multi-Branch
Online Banking
Private Banking
Retail Banking
Risk Management
Securities Management
Transaction Monitoring

Loan Origination

Amortization Schedule
Audit Trail
Closing Documents
Compliance Management
Customer Database
Digital Signature
Document Management
Fee Management
Loan Processing
Online Application

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