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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

TekTape is an audio recorder for Windows Server Editions 2003-2019 Server. An easy-to-use HTTP interface. Monitoring of SIP calls in real time. Recording audio streams from SIP calls. Recorded calls can be saved as wave files in 16 bits, 8 Khz mono file format. Support for TZSP (TaZmen Sniffer Protocol). CDR generation for monitored calls. CDR can also be created by TekTape for failed calls. Real-time listening and termination of audio for selected SIP calls. TLS decoding using SRTP encryption for SIP calls. TekTape can record audio conversations with Lync endpoints if Lync Server certificate and its private key are installed on to the TekTape system. G.711 AMU Law, G.722, G.729, and GSM are supported codes. Multi-site recording support.

Description

Trust+ is an innovative call recording solution that allows recordings to be shared directly with callers. This service not only enhances customer convenience but also promotes exceptional transparency, reinforces trust, and serves as a significant competitive advantage in the market. Seamlessly integrated with your IVR system, Trust+ empowers callers to decide if they want their conversation with the contact center to be recorded. When a caller selects this option, the conversation is captured and securely stored within the Trust+ platform. Additionally, the caller receives an SMS notification detailing where they can easily access their recording. Trust+ is ideal for any organization prioritizing high-quality customer service, spanning various industries such as telecommunications, utilities, travel, hospitality, logistics, government, finance, and healthcare, thus ensuring a broad applicability across diverse sectors. This versatile tool not only enhances the customer experience but also strengthens the relationship between service providers and their clients.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

PowerSchool Atrieve Yes 
PowerSchool Enrollment Yes 
PowerSchool SmartFind Express Yes 
PowerSchool Student Analytics Yes 
SchoolSpring Job Board Yes 

Integrations

PowerSchool Atrieve No 
PowerSchool Enrollment No 
PowerSchool SmartFind Express No 
PowerSchool Student Analytics No 
SchoolSpring Job Board No 

Pricing Details

$1100 one-time payment
Free version of TekTape supports maximum 3 minutes of monitoring.
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based No 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

KaplanSoft

Founded

2011

Country

Turkey

Website

www.kaplansoft.com/tektape/

Vendor Details

Company Name

ServeMeBest

Founded

2013

Country

Bahrain

Website

www.servemebest.com/products/trustplus/

Product Features

Call Recording

Archiving Yes 
Call Sharing No 
Distributed Call Recording Yes 
Event Triggered Recording Yes 
File Transfer Yes 
Instant Retrieval Yes 
On-Demand Recording No 
Recording Bookmarking No 
Scheduled Recording No 
Screen Activity Recording No 
Video Call Recording No 

Product Features

Call Recording

Archiving Yes 
Call Sharing Yes 
Distributed Call Recording No 
Event Triggered Recording No 
File Transfer No 
Instant Retrieval Yes 
On-Demand Recording Yes 
Recording Bookmarking No 
Scheduled Recording No 
Screen Activity Recording No 
Video Call Recording No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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