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Average Ratings 0 Ratings
Description
Talisma Knowledgebase enhances the capabilities of your customer service team by granting them immediate access to vital information central to your operations, which in turn leads to lower operational expenses and boosts overall business effectiveness and expansion. This platform allows service and support teams to continuously gather, develop, and enhance knowledge solutions as an integral part of their everyday tasks. Once these solutions receive approval and are published within the knowledgebase, they become instantly accessible for collaborative use across various departments and communication channels, such as phone, email, chat, and the internet. Users can conveniently customize how content is presented to different audiences by employing content rules and using branded templates for knowledge articles. Additionally, it is simple to monitor and analyze the utilization of knowledge articles, including the categories accessed, unanswered questions, customer satisfaction ratings, and much more. Comprehensive details regarding each visitor's inquiries in the knowledgebase are also recorded in the contact history, ensuring that every interaction is documented for future reference and improvement. This robust tracking capability allows organizations to refine their knowledgebase continually and address customer needs more effectively.
Description
Easily access a wealth of information or articles from the entire wiki as the search bar presents suggestions based on the initial letter you type. Additionally, take advantage of the robust features provided by elastic search, allowing you to edit, tag, rename, delete, write-protect, or view the history of any article with minimal effort. Updating content is a breeze with the visual editor at your disposal. Engage in discussions about the content or presentation of articles on their specific discussion pages. You can also automatically notify other wiki contributors of upcoming responses by tagging them in your messages. Moreover, the layout of your wiki seamlessly adjusts to fit the device you are using, whether it’s a smartphone or a television, ensuring an optimal user experience. This adaptability enhances accessibility, making it easier for users to interact with the wiki’s extensive resources.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
€3 month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Talisma
Founded
1999
Country
United States
Website
www.talisma.com/products/knowledge-base-software/
Vendor Details
Company Name
Wiki Valley
Founded
2016
Country
France
Website
wiki-valley.com/wiki/Creation_de_wikis_prives_en_ligne
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
Yes
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
Yes
Self Service Portal
No