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Average Ratings 1 Rating
Description
Regardless of the sector your business operates in, the TOTVS BI solution is designed to assist you in tackling a variety of challenges effectively. With this BI solution's robust features, you will gain comprehensive control over your business metrics, easily accessible regardless of your business's current phase. Instead of spending valuable time searching for an effective method to manage your performance indicators, turn to TOTVS. As a Brazilian technology firm, we focus on creating business solutions tailored for organizations of all sizes. Our integrated tools support both the essential functions and administrative tasks of our clients, seamlessly connecting the entire value chain. This approach is aimed at enhancing the competitiveness of entrepreneurs across their respective fields. To deliver products that genuinely resonate with our customers, we prioritize understanding each segment just as thoroughly as they do. Consequently, we have dedicated specialist teams in every niche, equipped to conduct deep market analyses and propose solutions that stand the test of time, ensuring long-term success for our clients. By fostering this level of expertise, we can guarantee that our innovations remain relevant and valuable in an ever-evolving marketplace.
Description
Enhancesoft is a team of dedicated professionals who are committed to ensuring customer satisfaction. Through our osTicket and support system, we have developed intuitive and effective customer support platforms aimed at helping businesses succeed. Our team consists of individuals who are not only diverse but also share a strong passion for our work and the methods we employ. At Enhancesoft, we are exceptionally selective when it comes to our teammates, prioritizing potential and enthusiasm over mere experience, which is a point of pride for us. We operate as a value-driven organization, embedding high standards into every facet of our operations. Our relentless focus is on addressing genuine challenges faced by our customers, and we aim to do so in a sophisticated manner. Central to our mission is the mantra, "Make Happy Customers," which guides our every action. We don’t merely speak about our commitment to customer satisfaction; we actively demonstrate it through the quality of our products, the excellence of our services, and the comprehensive support we offer. This unwavering dedication to our customers is what sets us apart in the industry and fuels our continuous improvement.
API Access
Has API
No
API Access
Has API
No
Integrations
AWS Marketplace
No
Civitfun
Yes
FastWebHost
No
Help Desk Migration
No
Inserve
No
MOCEAN
No
Mochahost
No
NetWatch.ai
No
Relokia
No
TOTVS ERP
Yes
Integrations
AWS Marketplace
Yes
Civitfun
No
FastWebHost
Yes
Help Desk Migration
Yes
Inserve
Yes
MOCEAN
Yes
Mochahost
Yes
NetWatch.ai
Yes
Relokia
Yes
TOTVS ERP
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
TOTVS
Country
Brazil
Website
en.totvs.com/solution_bi
Vendor Details
Company Name
Enhancesoft
Website
www.enhancesoft.com
Product Features
Business Intelligence
Ad Hoc Reports
No
Benchmarking
No
Budgeting & Forecasting
No
Dashboard
No
Data Analysis
No
Key Performance Indicators
No
Natural Language Generation (NLG)
No
Performance Metrics
No
Predictive Analytics
No
Profitability Analysis
No
Strategic Planning
No
Trend / Problem Indicators
No
Visual Analytics
No
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes