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Description
Gain complete insight into your organization's telephone call metrics through dynamic graphical web reports. Create personalized live dashboards featuring detailed call statistics that enhance your business intelligence efforts. Whenever a call is placed to or received by your organization, your phone system generates a small log that captures essential details about the interaction. This log typically includes at least the date and time of the call, its length, and the originating and receiving phone numbers. Call logging refers to the process of gathering and analyzing these logs, followed by providing statistical presentations and reports based on them. The formats and methods for collecting call logs can vary significantly among different phone systems, making their interpretation a specialized skill. Fortunately, with our extensive experience across more than 250 distinct phone systems, our solutions simplify this complexity. As a result, regardless of your phone system's configuration, your call data is displayed in a clear and universally understandable format, ensuring accessibility for all users. This ease of understanding empowers organizations to make informed decisions based on their communication patterns.
Description
TalQ is a sophisticated cloud-based call accounting system tailored specifically for the hospitality sector, featuring an automated voicemail capability. This innovative solution empowers hotels to accurately monitor and charge for customer calls and room service requests, which leads to enhanced billing accuracy and operational effectiveness. With its role-based access control, the platform ensures that data remains secure while allowing administrators to efficiently oversee user permissions. TalQ also includes integrated deployment monitoring, which consolidates data from various properties globally into a single platform, offering valuable insights through a user-friendly dashboard. The automated voicemail function not only streamlines customer communications but also boosts guest satisfaction by allowing for swift responses to inquiries. Furthermore, TalQ encompasses additional services such as mini bar management, wake-up calls, room service, and personal voice mailboxes, all of which enrich the overall guest experience. Its versatility is evident as the solution seamlessly integrates with both on-premises setups and cloud PBX systems, providing users with choices in how they deploy the service. Overall, TalQ represents a comprehensive tool designed to enhance operational workflows and elevate guest services.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Tri-Line
Founded
1999
Country
United Kingdom
Website
www.tri-line.com
Vendor Details
Company Name
QBurst
Founded
2004
Country
United States
Website
www.qburst.com/en-us/products/talq/
Product Features
Call Accounting
By-Extension Reporting
Yes
Call Duration
Yes
Call Monitoring
Yes
Call Volume
Yes
Caller Identification
Yes
Inbound Reporting
Yes
Outbound Reporting
Yes
Unattended Call Management
Yes
Who Answered Log
Yes
Product Features
Call Accounting
By-Extension Reporting
No
Call Duration
No
Call Monitoring
No
Call Volume
No
Caller Identification
No
Inbound Reporting
No
Outbound Reporting
No
Unattended Call Management
No
Who Answered Log
No
