Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Graphite, developed by Synaptica, serves as an efficient solution for designing, constructing, and overseeing Knowledge Organization Systems (KOS) through its user-friendly graphical interface. This tool is rooted in Linked Data and Semantic Web principles, employing native RDF for concept modeling. Leveraging the capabilities of a graph database, Graphite ensures swift and adaptable management of diverse controlled vocabularies, including taxonomies and ontologies. Users can seamlessly create and manage enterprise-level KOS with its intuitive drag-and-drop interface and streamlined workflow. Additionally, it enables the centralization of metadata KOS for quick integration into disparate information systems. By utilizing reusable schema templates, organizations can develop standards-compliant KOS and Entity Knowledge Graphs (EKGs) in mere minutes. Furthermore, the availability of public domain vocabulary libraries helps reduce project expenses while accelerating the timelines for deliverables, ultimately enhancing overall operational efficiency.

Description

Twig performs semantic analysis on your documentation, knowledge bases, and previous support tickets, which allows it to effectively address intricate customer inquiries while also achieving a 30% reduction in costs. By harnessing AI models trained on publicly accessible data, it enhances productivity and minimizes inconsistencies in support quality. Acting as an AI layer integrated with your current customer support systems, Twig equips your support agents with the ability to deliver more effective and prompt responses. It leverages cutting-edge AI technology to elevate every support representative's performance. The AI meticulously reviews all relevant resources to suggest appropriate responses, while citations bolster accuracy and foster trust. Additionally, the system continually improves by learning from the interactions of your agents, which is essential for maintaining high levels of agent productivity and customer satisfaction. By establishing elevated minimum standards for response quality, Twig also aids agents in identifying potential risks in their replies, contributing significantly to the overall success of customer experience initiatives. This comprehensive approach not only streamlines operations but also empowers teams to excel in their roles.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AI Agents Directory No 
Dash No 
Docusaurus No 
Docz No 
Dropbox Paper No 
Eclipse PHP No 
FuelPHP No 
GitBook No 
GitHub No 
Google Chrome No 
Salesforce No 
ServiceNow No 
Zendesk No 

Integrations

AI Agents Directory Yes 
Dash Yes 
Docusaurus Yes 
Docz Yes 
Dropbox Paper Yes 
Eclipse PHP Yes 
FuelPHP Yes 
GitBook Yes 
GitHub Yes 
Google Chrome Yes 
Salesforce Yes 
ServiceNow Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Synaptica

Founded

1995

Country

United States

Website

www.synaptica.com/synaptica-graphite/

Vendor Details

Company Name

Twig

Country

United States

Website

www.twig.so/

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

Alternatives

Synaptica KMS Reviews

Synaptica KMS

Synaptica

Alternatives

Alhena Reviews

Alhena

Alhena.ai
Hosted Graphite Reviews

Hosted Graphite

MetricFire