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Average Ratings 10 Ratings

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support

Description

It’s time to simplify the way people work and learn at the frontline. SwipeGuide is the frontline 'how-to' platform for collaborative and connected work at scale. The clear-cut platform helps you drive operational excellence through standard work and frontline skills development, hassle-free (we promise). ✓ Coordinate instructions, checklists, and frontline know-how to prevent errors and keep every process running smoothly. ✓ Standardize 50 different ways of doing the same thing. ✓ Capture improvements and share data driven best practices across teams to drive efficiency and continuous improvement. ✓ Motivate frontline teams to develop skills proactively and simplify shop floor training through dynamic skills management. → Simply put: SwipeGuide captures the know-how of the best to remove the guesswork from the rest. Every task done right. No matter who. No matter what. That’s our groove - hope you like it.

Description

Livepro is the ideal Knowledge Management solution for Customer Service/Experience. Livepro can be used in any setting, including behind the counter, on the field, or customer self-service. It has the tools to increase cx scores and reduce training times. It also helps ensure compliance and staff engagement. Livepro is a purpose-built Knowledge Management system for customer experience. We are focused on providing answers to agents and not lengthy, complex documents. Livepro's powerful features such as search and easy-to-follow process guidance make this possible. Livepro is easy to use and requires little training. This increases staff confidence and customer satisfaction while reducing AHT and training costs. Customers will be more satisfied with livepro by reducing AHT by 25% and reducing transfers by as much as 35% Increased staff engagement and shorter induction-training periods. Increase Compliance and Risk with Authored Content & SOC Certified Secured data.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Microsoft Teams Yes 
Genesys Cloud CX No 
Indeavor Yes 
NiCE CXone Mpower No 
Salesforce No 
Slack No 
V-Person No 
Zendesk No 

Integrations

Microsoft Teams Yes 
Genesys Cloud CX Yes 
Indeavor No 
NiCE CXone Mpower Yes 
Salesforce Yes 
Slack Yes 
V-Person Yes 
Zendesk Yes 

Pricing Details

$425/month
Free Trial Yes 
Free Version Yes 

Pricing Details

Pricing scales with your team size and the advanced features you need. Reach out and we'll provide the price for the features your team requires.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

SwipeGuide

Founded

2015

Country

Netherlands

Website

swipeguide.com

Vendor Details

Company Name

livepro

Founded

2001

Country

Australia | USA

Website

www.livepro.com

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree Yes 
Discussion Boards No 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

Manufacturing

Accounting Integration No 
ERP No 
MES No 
MRP No 
Maintenance Management Yes 
Purchase Order Management No 
Quality Management No 
Quotes/Estimates No 
Reporting/Analytics Yes 
Safety Management Yes 
Shipping Management No 

Manufacturing Execution

Document Management Yes 
Forecasting No 
Quality Control No 
Quote Management No 
Resource Management No 
Supplier Management No 
Supply Chain Management No 
Traceability No 

Microlearning

Adaptive Learning Yes 
Asynchronous Learning Yes 
Built-In Course Authoring Yes 
Content Library Yes 
Evaluation Management Yes 
Gamification No 
Leaderboards No 
Progress Tracking Yes 
Quizzes No 
Rewards Management No 

Training

Academic / Education Yes 
Asynchronous Learning Yes 
Blended Learning Yes 
Built-In Course Authoring Yes 
Built-in LMS No 
Certification Management No 
Corporate / Business Yes 
Learner Portal Yes 
Mobile Learning Yes 
Simulation No 
Synchronous Learning Yes 
Training Companies Yes 
eCommerce No 

Work Instructions

Branding & Style Sheets Yes 
Content Management System Yes 
Drag and Drop Yes 
Dynamic Tags Yes 
Employee Feedback Yes 
Guide Approval Workflows Yes 
Media Editor Yes 
Multi-Brand Publishing Yes 
Rich Text Editor Yes 
SSO (SAML) Yes 
Translations Yes 
User Management Yes 
Version Control Yes 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis No 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management Yes 
Email Management Yes 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management No 
Self Service Portal Yes 
Social Media Integration Yes 
Surveys & Feedback Yes 
Virtual Assistant Yes 
Workflow Management Yes 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree Yes 
Discussion Boards Yes 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

Training

Academic / Education No 
Asynchronous Learning No 
Blended Learning No 
Built-In Course Authoring No 
Built-in LMS No 
Certification Management No 
Corporate / Business No 
Learner Portal No 
Mobile Learning No 
Simulation No 
Synchronous Learning No 
Training Companies No 
eCommerce No 

Work Instructions

Branding & Style Sheets Yes 
Content Management System Yes 
Drag and Drop Yes 
Dynamic Tags Yes 
Employee Feedback Yes 
Guide Approval Workflows Yes 
Media Editor Yes 
Multi-Brand Publishing Yes 
Rich Text Editor Yes 
SSO (SAML) Yes 
Translations Yes 
User Management Yes 
Version Control Yes 

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