Average Ratings 0 Ratings
Average Ratings 10 Ratings
Description
It’s time to simplify the way people work and learn at the frontline.
SwipeGuide is the frontline 'how-to' platform for collaborative and connected work at scale. The clear-cut platform helps you drive operational excellence through standard work and frontline skills development, hassle-free (we promise).
✓ Coordinate instructions, checklists, and frontline know-how to prevent errors and keep every process running smoothly.
✓ Standardize 50 different ways of doing the same thing.
✓ Capture improvements and share data driven best practices across teams to drive efficiency and continuous improvement.
✓ Motivate frontline teams to develop skills proactively and simplify shop floor training through dynamic skills management.
→ Simply put: SwipeGuide captures the know-how of the best to remove the guesswork from the rest. Every task done right. No matter who. No matter what.
That’s our groove - hope you like it.
Description
Livepro is the ideal Knowledge Management solution for Customer Service/Experience. Livepro can be used in any setting, including behind the counter, on the field, or customer self-service. It has the tools to increase cx scores and reduce training times. It also helps ensure compliance and staff engagement. Livepro is a purpose-built Knowledge Management system for customer experience. We are focused on providing answers to agents and not lengthy, complex documents. Livepro's powerful features such as search and easy-to-follow process guidance make this possible. Livepro is easy to use and requires little training. This increases staff confidence and customer satisfaction while reducing AHT and training costs. Customers will be more satisfied with livepro by reducing AHT by 25% and reducing transfers by as much as 35% Increased staff engagement and shorter induction-training periods. Increase Compliance and Risk with Authored Content & SOC Certified Secured data.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Microsoft Teams
Yes
Genesys Cloud CX
No
Indeavor
Yes
NiCE CXone Mpower
No
Salesforce
No
Slack
No
V-Person
No
Zendesk
No
Integrations
Microsoft Teams
Yes
Genesys Cloud CX
Yes
Indeavor
No
NiCE CXone Mpower
Yes
Salesforce
Yes
Slack
Yes
V-Person
Yes
Zendesk
Yes
Pricing Details
$425/month
Free Trial
Yes
Free Version
Yes
Pricing Details
Pricing scales with your team size and the advanced features you need. Reach out and we'll provide the price for the features your team requires.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
SwipeGuide
Founded
2015
Country
Netherlands
Website
swipeguide.com
Vendor Details
Company Name
livepro
Founded
2001
Country
Australia | USA
Website
www.livepro.com
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
Yes
Decision Tree
Yes
Discussion Boards
No
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Manufacturing
Accounting Integration
No
ERP
No
MES
No
MRP
No
Maintenance Management
Yes
Purchase Order Management
No
Quality Management
No
Quotes/Estimates
No
Reporting/Analytics
Yes
Safety Management
Yes
Shipping Management
No
Manufacturing Execution
Document Management
Yes
Forecasting
No
Quality Control
No
Quote Management
No
Resource Management
No
Supplier Management
No
Supply Chain Management
No
Traceability
No
Microlearning
Adaptive Learning
Yes
Asynchronous Learning
Yes
Built-In Course Authoring
Yes
Content Library
Yes
Evaluation Management
Yes
Gamification
No
Leaderboards
No
Progress Tracking
Yes
Quizzes
No
Rewards Management
No
Training
Academic / Education
Yes
Asynchronous Learning
Yes
Blended Learning
Yes
Built-In Course Authoring
Yes
Built-in LMS
No
Certification Management
No
Corporate / Business
Yes
Learner Portal
Yes
Mobile Learning
Yes
Simulation
No
Synchronous Learning
Yes
Training Companies
Yes
eCommerce
No
Work Instructions
Branding & Style Sheets
Yes
Content Management System
Yes
Drag and Drop
Yes
Dynamic Tags
Yes
Employee Feedback
Yes
Guide Approval Workflows
Yes
Media Editor
Yes
Multi-Brand Publishing
Yes
Rich Text Editor
Yes
SSO (SAML)
Yes
Translations
Yes
User Management
Yes
Version Control
Yes
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
No
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
No
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
Yes
Email Management
Yes
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
No
Self Service Portal
Yes
Social Media Integration
Yes
Surveys & Feedback
Yes
Virtual Assistant
Yes
Workflow Management
Yes
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
Yes
Decision Tree
Yes
Discussion Boards
Yes
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Training
Academic / Education
No
Asynchronous Learning
No
Blended Learning
No
Built-In Course Authoring
No
Built-in LMS
No
Certification Management
No
Corporate / Business
No
Learner Portal
No
Mobile Learning
No
Simulation
No
Synchronous Learning
No
Training Companies
No
eCommerce
No
Work Instructions
Branding & Style Sheets
Yes
Content Management System
Yes
Drag and Drop
Yes
Dynamic Tags
Yes
Employee Feedback
Yes
Guide Approval Workflows
Yes
Media Editor
Yes
Multi-Brand Publishing
Yes
Rich Text Editor
Yes
SSO (SAML)
Yes
Translations
Yes
User Management
Yes
Version Control
Yes