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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Leverage the cutting-edge Survey2Connect platform to delve into your business hurdles, scrutinize potential solutions, and craft innovative strategies. Gain insights into how your brand is perceived by both internal and external stakeholders, while examining vast amounts of data to gauge customer sentiment and implement practical measures for sustainable growth. Enhance your market offerings continuously and ensure that each customer interaction holds significance. Discover how your customers learn about your business, their decision-making processes, preferred communication channels, and how to foster an exceptional customer experience that cultivates positive sentiments. Employ S2C’s adaptable digital solutions to oversee both field and remote research tasks efficiently. Reduce manual errors and processing delays through the digital capture, analysis, and reporting of data. Utilize AI-driven analytics to uncover data trends and derive insights that would be unattainable through manual methods, ultimately empowering your business to thrive in a competitive landscape. By embracing these innovative tools and approaches, you can better position your brand for success in the ever-evolving market.

Description

Tailored questionnaires are crafted to deliver a customized experience across both mobile and desktop platforms. Customers provide valuable insights through their unstructured survey responses. The Text Analysis Tool leverages Artificial Intelligence methods to automatically interpret this feedback, helping you identify key aspects of the customer journey. By engaging customers, employees, and managers, you can enhance response times with automatic alerts regarding the customer journey sent via email or SMS. With the Close the Loop Chat feature, you can address the immediate needs of customer satisfaction survey responses effectively. Notably, this functionality enables companies to communicate directly with consumers through an integrated chat on the platform, while customers simultaneously receive email feedback that mimics a conversational format. This innovative approach not only improves engagement but also fosters a stronger connection between businesses and their customers.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Google Cloud Platform No 
JSON No 
Java No 
Microsoft Power BI No 
Node.js No 
PHP No 
Postman No 
Python No 
Ruby No 
Salesforce No 
Slack No 
VTEX No 
Zapier No 

Integrations

Google Cloud Platform Yes 
JSON Yes 
Java Yes 
Microsoft Power BI Yes 
Node.js Yes 
PHP Yes 
Postman Yes 
Python Yes 
Ruby Yes 
Salesforce Yes 
Slack Yes 
VTEX Yes 
Zapier Yes 

Pricing Details

$25 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

$50.99 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Survey2Connect

Founded

2017

Country

India

Website

survey2connect.com

Vendor Details

Company Name

binds.co

Founded

2015

Country

Brazil

Website

binds.co

Product Features

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

NPS

Product Features

Complaint Management

Case Management No 
Complaint Classification No 
Corrective Actions (CAPA) No 
Customer Complaint Tracking No 
Feedback Management No 
Forms Management No 
Issue Tracking No 
Quality Assurance Management No 
Routing No 
Self Service Portal No 
Social Media Monitoring No 
Survey Management Yes 

Customer Engagement

Analytics No 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat No 
Video Content No 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis No 

Customer Satisfaction

360 Degree Feedback No 
Analytics No 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection No 
Survey Management Yes 

NPS

Alternatives

Alternatives

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