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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Our RMA software is designed to assist small and medium-sized enterprises in managing product returns effectively while prioritizing customer satisfaction. With it, you can monitor returns, access customers' service histories with ease, and gain valuable insights into the reasons behind product returns as well as your team's performance metrics. This all-in-one system consolidates returns tracking, parts requests, testing, reporting, customer information, and more, providing you with a comprehensive view of your returns operations. You will have immediate access to the current status of your return processes, ensuring that both you and your customers remain up-to-date. As your team completes tasks, returns seamlessly progress to the next phase, keeping customers informed at every step. The clarity of the return process is maintained for everyone involved. Furthermore, you can generate detailed reports on testing, cases, returns, parts requests, shipping, and user activity, among other aspects. By filtering data according to specific parameters like date ranges and product categories, you can extract precisely the information you require for informed decision-making. Additionally, this software enhances operational efficiency, ultimately leading to improved customer experiences and satisfaction.

Description

The secure cloud-based Transport Management System (TMS) is specifically tailored for small to medium-sized transport, express delivery, courier, and moving businesses. You can effortlessly create an order and work slip in just a few clicks, while also having the option to store additional services at fixed prices and offer discounts. These documents can be sent directly to your customers through email. This feature is included in our relocation software and TMS, provided entirely free of charge without requiring any payment details or contractual commitments. The graphical planning board serves as a crucial element of our software, assisting in the efficient scheduling of employees, equipment, and vehicles, while also displaying travel times, deployment durations, and return times. Furthermore, you will gain insights into the order details, processing status, capacity, route mapping, and overall utilization, effectively functioning as a comprehensive transport management system. Overall, our TMS aims to streamline operations and enhance efficiency for transport businesses.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Zendesk Yes 

Integrations

Zendesk No 

Pricing Details

$29.50 per user per month
Free Trial Yes 
Free Version No 

Pricing Details

$24.99 per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

SupportSync

Founded

2015

Country

United States

Website

www.supportsync.com

Vendor Details

Company Name

Traluma

Founded

2014

Country

Germany

Website

www.tralumaxpress.com

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat No 
Performance Metrics Yes 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Inventory Management

Alerts/Notifications Yes 
Barcoding / RFID Yes 
Forecasting No 
Inventory Optimization No 
Kitting No 
Manufacturing Inventory Management Yes 
Mobile Access Yes 
Multi-Channel Management Yes 
Product Identification Yes 
Reorder Management No 
Reporting/Analytics Yes 
Retail Inventory Management Yes 
Supplier Management No 
Warehouse Management Yes 

Retail Management

CRM Yes 
Commission Management Yes 
Email Marketing Yes 
Employee Management Yes 
Loyalty Program Yes 
Mail Order Yes 
Merchandise Management Yes 
Multi-Location Yes 
Order Management Yes 
Purchase Order Management Yes 
Reporting/Analytics Yes 
Returns Management Yes 
eCommerce No 

Product Features

Moving

Billing & Invoicing Yes 
Claims Management Yes 
Customer Management Yes 
Dispatch Management Yes 
Employee Management Yes 
Fleet Management Yes 
International Moves Yes 
Interstate Moves Yes 
Job Management Yes 
LTL / Shared Truckload Yes 
Lead Management No 
Local Moves Yes 
Military / GSA Moves No 
Quotes / Estimates Yes 
Storage Management No 
Work Order Management Yes 

Transportation Management

Billing & Invoicing Yes 
Carrier Management No 
Customer Management Yes 
Dispatch Management Yes 
Driver Management Yes 
Fleet / Equipment Management Yes 
Load Management Yes 
Order Management Yes 
Quotes / Estimates Yes 
Routing Yes 
Scheduling Yes 
Shipment Management Yes 

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