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Description
Our RMA software is designed to assist small and medium-sized enterprises in managing product returns effectively while prioritizing customer satisfaction. With it, you can monitor returns, access customers' service histories with ease, and gain valuable insights into the reasons behind product returns as well as your team's performance metrics. This all-in-one system consolidates returns tracking, parts requests, testing, reporting, customer information, and more, providing you with a comprehensive view of your returns operations. You will have immediate access to the current status of your return processes, ensuring that both you and your customers remain up-to-date. As your team completes tasks, returns seamlessly progress to the next phase, keeping customers informed at every step. The clarity of the return process is maintained for everyone involved. Furthermore, you can generate detailed reports on testing, cases, returns, parts requests, shipping, and user activity, among other aspects. By filtering data according to specific parameters like date ranges and product categories, you can extract precisely the information you require for informed decision-making. Additionally, this software enhances operational efficiency, ultimately leading to improved customer experiences and satisfaction.
Description
Advancement through Process. We Consistently Assess, Enhance, and Adapt. Our dedication to preserving a technological advantage in the industry remains unwavering. New solutions are continuously created and implemented, fueled by insights and feedback from our customers. Cutting-Edge Software. Our unique myBrand® platform is tailored specifically for fast-moving consumer goods (FMCG) companies. Skilled Team. Our leadership comprises seasoned professionals from logistics, software development, and previous customer-side marketing roles. Unwavering Reliability. Your clientele demands flawless accuracy, and you should expect the same level of precision from your logistics partner. Real-time quotations for all picking, packing, and shipping needs are provided, enabling your team to make well-informed decisions when ordering inventory while accessing real-time costs for their complete orders. Furthermore, our capability to filter and choose from more than 200 freight providers based on various criteria—such as time, cost, and delivery point capabilities—ensures that unnecessary expenses are minimized within your organization. By continuously refining our processes, we strive to deliver exceptional value to our clients.
API Access
Has API
API Access
Has API
Integrations
Zendesk
Pricing Details
$29.50 per user per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
SupportSync
Founded
2015
Country
United States
Website
www.supportsync.com
Vendor Details
Company Name
BrandLink
Country
Australia
Website
www.brand-link.com.au
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Inventory Management
Alerts/Notifications
Barcoding / RFID
Forecasting
Inventory Optimization
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management
Retail Management
CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce
Product Features
Inventory Management
Alerts/Notifications
Barcoding / RFID
Forecasting
Inventory Optimization
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management
