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Description
Everything you require to deliver exceptional customer experiences is right at your fingertips. Picture a scenario where every customer service request is addressed swiftly and efficiently, eliminating the chances of miscommunication or the hassle of locating past transactions. Sugar Serve provides all the tools necessary to forge remarkable customer interactions, from straightforward dashboards to comprehensive self-service options. You will always be equipped to meet your customers' needs at any time, regardless of the issue at hand. Many businesses today invest considerable resources to attract leads and secure sales, only to witness those relationships deteriorate due to poor customer service. With Sugar Serve, maintaining customer satisfaction and loyalty becomes a seamless process. This customer support platform is designed with the essential features that service agents value most, ensuring you have immediate access to the vital insights required. Moreover, SugarLive integrates the benefits of omnichannel customer interactions into Sugar Serve, all within a unified service experience. Ultimately, the combination of these tools empowers businesses to not only retain customers but also enhance their overall satisfaction.
Description
One of our premier plugins for SugarCRM is TapCRM - a Mobile CRM App designed for seamless access to real-time data regarding your business operations while you're on the move. This mobile application for SugarCRM is capable of managing nearly all aspects of your business needs efficiently. A standout feature of this mobile app is its ability to create custom layouts, ensuring a tailored experience for each user. Begin your journey today with a free 30-day trial and discover its exceptional capabilities. Additionally, we have Survey Rocket, our flagship extension for SugarCRM, which serves as a comprehensive email marketing and marketing automation solution. Like many other enterprises, your business needs an effective tool to attract new visitors to your website and efficiently handle external communications. Originally designed to automate surveys, Survey Rocket has evolved into a robust platform that can manage a wide array of email marketing campaigns and much more, making it an indispensable asset for your marketing strategy. Overall, both of these tools can significantly enhance your business's operational efficiency and marketing effectiveness.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon Connect
Yes
Chat Agents
No
Formstack
No
Infinite Connect
No
Intulse
No
LastPass
No
Lead411
No
RT Telephony
Yes
Sugar Sell
Yes
SugarCRM
Yes
Integrations
Amazon Connect
No
Chat Agents
Yes
Formstack
Yes
Infinite Connect
Yes
Intulse
Yes
LastPass
Yes
Lead411
Yes
RT Telephony
No
Sugar Sell
No
SugarCRM
No
Pricing Details
$80 per month
10 user minimum
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
SugarCRM
Founded
2004
Country
United States
Website
www.sugarcrm.com/solutions/sugar-serve/
Vendor Details
Company Name
AppJetty
Founded
2012
Country
India
Website
www.appjetty.com/sugarcrm-plugins.htm
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
No
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
No
Self Service Portal
No
Product Features
Survey
Custom Survey URLs
No
Data Analysis Tools
No
Email Marketing
No
Mobile Survey
No
Offline Response Collection
No
Paper Survey
No
Question Branching
No
Question Library
No
Site Intercept Survey
No
Skip Logic
No
Supports Audio / Images / Video
No
