Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
STINGO provides a streamlined approach to managing potential customers, allowing you to generate and document leads while effectively engaging with both new and existing contacts, all while automating the transformation of leads into sales pipelines and facilitating the successful closure of lucrative deals. Additionally, the integrated IVR (Interactive Voice Response) Cloud Telephony feature within the CRM system allows for seamless automation and handling of customer phone interactions, utilizing a SIM-based solution that shifts your business communications to the cloud. Furthermore, STINGO is designed to cater to client needs with its automated ticketing system for complaints, ensuring that issues are organized and addressed according to specific requirements, while also offering tracking and validation of complaints through SMS and email notifications, thereby enhancing customer retention strategies and overall satisfaction. This comprehensive system not only supports businesses in managing leads and complaints but also significantly improves communication efficiency with clients.
Description
Voyc empowers regulated organizations to analyze all contact center interactions using advanced speech analytics AI software, which enhances operational efficiency, addresses customer complaints, identifies at-risk individuals, and fosters an outstanding customer experience. This innovative solution allows you to expand your quality assurance capabilities without incurring additional costs or resources, enabling the comprehensive monitoring of calls, minimizing repeat inquiries, decreasing formal complaints, and ultimately boosting customer satisfaction levels. By refining the quality assurance process with a leaner team, you free up resources to mentor agents, enhance collaboration, focus on at-risk customers, and maintain impartial evaluations. Recognizing that managing risks within regulated firms is a constant challenge, Voyc's thorough monitoring and analysis of every contact center interaction streamlines risk management, ensuring equitable outcomes for customers while safeguarding your firm's reputation. As a result, your organization can not only meet compliance standards but also elevate its overall service quality.
API Access
Has API
No
API Access
Has API
No
Integrations
Aircall
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Stingo
Country
India
Website
www.stingosales.com
Vendor Details
Company Name
Voyc
Founded
2018
Country
Netherlands
Website
www.voyc.ai/
Product Features
Product Features
Conversation Intelligence
AI Insights
No
Account Health Alerts
No
Call Analytics
No
Call Recording
No
Call Recording Cloud Storage
No
Call Snippets
No
Call Transcription
No
Call/Meeting Sharing
No
Sales Coaching
No
Topic Tags
No
Topic-Based Analytics
No
Video Conferencing Analytics
No
Win/Loss Analysis
No
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No