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Description
Experience a transformative approach to hotel management with our user-friendly, guest-focused cloud-based PMS, designed to optimize your hotel’s operations, boost revenue opportunities, and provide unmatched asset management versatility. Embrace a new era of hospitality by liberating yourself from traditional front desk constraints through our exclusive mobile and cloud PMS that prioritizes guest experience. Allow guests the convenience of checking in and out via their smartphones while enabling your team to assist customers seamlessly across the property. Manage your hotel operations from any location worldwide with ease! Effortlessly handle reservations, as agents can quickly create, modify, and search bookings in seconds, eliminating stress for both staff and guests. By equipping your team with an intuitive, color-coded interface, advanced automation, and remarkable flexibility, you can significantly enhance staff productivity and efficiency while ensuring exceptional service is delivered no matter where guests are located. Enhance your hotel operations today and redefine what it means to provide outstanding guest experiences.
Description
ICIboT can be used as a standalone product to manage guest engagement from beginning to end. The online guest service portals allow you to take new orders and manage guest inquiries. You can serve your guests in any area, such as the lobby and kiosks, by using real-time, multilingual, and multi-platform technology. You can satisfy your customers, increase customer loyalty, and increase your revenues with one product.
ICIboT increases hotel revenue and improves guest satisfaction. ICI promotes your hotel on guests' phones during the pre-stay, post-stay and post-stay periods. It also sells your services and acts as a new sales platform that allows guests to choose your hotel.
ICI's multi-platform support will help you increase your repeat guests and your revenue. We integrate with your PMS/CRM, ERP, and Analytics systems to ensure guest satisfaction. Please contact us to learn more about our new guest expertise program.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Azure Application Gateway
No
Cendyn Loyalty
Yes
Chekin
Yes
Event Temple
Yes
Facebook Messenger
No
Fuel Booking Engine
Yes
HotelPartner Yield Management
Yes
INTELITY
Yes
Inn-Flow
Yes
OpenKey
Yes
Integrations
Azure Application Gateway
Yes
Cendyn Loyalty
No
Chekin
No
Event Temple
No
Facebook Messenger
Yes
Fuel Booking Engine
No
HotelPartner Yield Management
No
INTELITY
No
Inn-Flow
No
OpenKey
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
5usd/per room/month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
StayNTouch
Country
United States
Website
stayntouch.com
Vendor Details
Company Name
icibot
Founded
2016
Country
Turkey
Website
icibot.com/en/
Product Features
Hospitality Property Management
Built-in Accounting
Yes
CRM
Yes
Catering
No
Employee Management
No
Extended Stay
Yes
Front Office Management
Yes
GDS / OTA Integration
Yes
Group Management
Yes
Guest Experience (GEM)
Yes
Housekeeping Management
Yes
Loyalty Program
Yes
Maintenance Management
Yes
Marketing Automation
Yes
Marketing Management
No
Multi-Property
Yes
Online Booking
Yes
Point of Sale (POS)
No
Reservations Management
Yes
Reviews Management
No
Single Property
Yes
Vacation Rental
No
Product Features
Customer Engagement
Analytics
Yes
Churn Management
Yes
Communication Management
Yes
Community Management
Yes
Content Syndication
Yes
Feedback Collection
Yes
Gamification
Yes
Live Chat
Yes
Video Content
Yes
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
Yes
Text Analysis
No
Trend Analysis
No
Customer Loyalty
CRM
Yes
Corporate Memberships
Yes
Customer Activity Tracking
Yes
Discount Management
Yes
Gift Card System
No
Loyalty Card System
Yes
Member Portal
Yes
Membership Management
Yes
No-Card Loyalty System
Yes
Referral Tracking
Yes
Rewards Management
Yes
Customer Satisfaction
360 Degree Feedback
Yes
Analytics
Yes
Call Reporting
No
Complaint Monitoring
Yes
Feedback Collection
Yes
Survey Management
Yes
Hotel Channel Management
Inventory Management
Yes
Kill Switch
Yes
Promotions Management
Yes
Rate Management
Yes
Reservations Management
Yes
Restriction Management
Yes
