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Description
Squelch offers a cutting-edge solution for optimizing customer experience by delivering relevant and context-rich insights to agents precisely when they need it, thereby enhancing customer interactions and boosting team efficiency. The platform seamlessly integrates with existing data sources to generate actionable intelligence that aids managers in tracking agent performance, while also equipping executives with valuable insights into the effect of customer experience operations on financial outcomes. Designed with security and ease of use in mind, Squelch requires minimal maintenance and is straightforward to implement. Furthermore, its quick installation process and ready-to-use features ensure that you can start seeing a return on investment within just one day. Squelch integrates effortlessly with the tools already utilized by your support and success teams, significantly amplifying their capability to assist customers effectively. By leveraging Squelch, businesses can significantly enhance the overall customer experience, empowering support and success teams to tackle even the most challenging issues with confidence. This comprehensive approach not only improves customer satisfaction but also drives team engagement and productivity.
Description
Verloop.io is the world's most popular customer support automation platform. It helps businesses deliver exceptional support experiences to customers across all channels.
API Access
Has API
No
API Access
Has API
No
Integrations
Zendesk
Yes
Axis LMS
No
Bombora
No
Box
Yes
Capillary Insights+
No
Confluence
Yes
Easyflow
No
Facebook Messenger
No
Freshdesk
No
HubSpot CRM
No
Integrations
Zendesk
Yes
Axis LMS
Yes
Bombora
Yes
Box
No
Capillary Insights+
Yes
Confluence
No
Easyflow
Yes
Facebook Messenger
Yes
Freshdesk
Yes
HubSpot CRM
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
We offer 3 types of Pricing: Basic, Professional, Enterprise.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Squelch
Founded
2015
Country
United States
Website
www.squelch.io
Vendor Details
Company Name
Magiclane App Service Pvt. Ltd
Founded
2015
Country
India
Website
verloop.io
Product Features
Customer Satisfaction
360 Degree Feedback
No
Analytics
No
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
No
Survey Management
No
Product Features
Artificial Intelligence
Chatbot
No
For Healthcare
No
For Sales
No
For eCommerce
No
Image Recognition
No
Machine Learning
No
Multi-Language
No
Natural Language Processing
No
Predictive Analytics
No
Process/Workflow Automation
No
Rules-Based Automation
No
Virtual Personal Assistant (VPA)
No
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
Yes
Intent Recognition
No
Multi-Languages
Yes
Omni-Channel
Yes
On-Screen Chats
Yes
Pre-configured Bot
No
Reusable Components
Yes
Sentiment Analysis
No
Speech Recognition
Yes
Speech Synthesis
No
Virtual Assistant
Yes
Conversational Marketing
Appointment Scheduling
Yes
Audience Segmentation
No
Chatbot
Yes
Email Automation
No
Group Messaging
Yes
Human Handover
No
Lead Distribution
No
Lead Qualification
No
Mobile Messaging
Yes
Multi-Channel Communication
No
Product Recommendations
No
Video Chat
No
Customer Engagement
Analytics
No
Churn Management
No
Communication Management
No
Community Management
No
Content Syndication
No
Feedback Collection
No
Gamification
No
Live Chat
No
Video Content
No
Customer Satisfaction
360 Degree Feedback
No
Analytics
No
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
No
Survey Management
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Live Chat
Canned Responses
Yes
Customizable Branding
No
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
No
Third Party Integration
Yes
Transfers / Routing
No
Website Visitor Tracking
Yes
