Average Ratings 1 Rating
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Description
Our outsourcing platform effectively oversees your outbound calling initiatives using an advanced technology framework, artificial intelligence, and readily available telecallers. Begin welcoming new clients to your platform and initiate their onboarding process smoothly. Support and educate your customers throughout their entire onboarding experience to minimize drop-off rates. Engage with your gig workforce consistently and onboard them effectively to enhance retention and boost productivity. Mitigate interruptions in your delivery cycle by proactively contacting leads to verify whether a reattempt at delivery is necessary and to ensure accurate address capture. Elevate your customer experience and decrease return-to-origin rates by reaching out to customers via calls to confirm cash-on-delivery orders and eliminate duplicates. Additionally, streamline the process of scheduling appointments for your sales team to save both time and resources, ensuring a more efficient workflow overall. This comprehensive approach not only optimizes operations but also strengthens customer relationships.
Description
VoIPSetu represents a high-end add-on suite for 3CX that enhances its functionality with features such as advanced visibility, analytics, AI capabilities, automation, and supervisory tools, allowing businesses, contact centers, BPOs, sales teams, and support teams to improve call management without the need to overhaul their existing 3CX system. This comprehensive suite includes tools like Advanced Wallboards, AI Call Analytics, CRM Integration, Call Recording Manager, Supervisor Console, and an AI Receptionist & IVR Builder, enabling teams to track live activity of agents and queues, utilize AI for call analysis including transcription and sentiment evaluation, efficiently search through recordings, automate call logging in CRMs, provide real-time coaching to agents, and create visual IVR workflows. The platform aims to transform 3CX call data into useful operational insights, empowering supervisors with enhanced control over daily communication processes and workflows. By leveraging these advanced tools, organizations can optimize their communication strategies and improve overall team performance.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Freshsales
No
LeadSquared
No
Pipedrive
No
Salesforce
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$15
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
SquadStack
Founded
2013
Country
India
Website
www.squadstack.com
Vendor Details
Company Name
VoIPSetu
Founded
2015
Country
United States
Website
www.voipsetu.com
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
Campaign Management
Channel Management
No
Contact Database
No
Email Marketing
No
Event Triggered Actions
No
Lead Management
No
Multi-Campaign
No
Data Science
Access Control
No
Advanced Modeling
No
Audit Logs
No
Data Discovery
No
Data Ingestion
No
Data Preparation
No
Data Visualization
No
Model Deployment
No
Reports
No
Sales Intelligence
CRM Integration
No
Data Cleaning
No
Data Enrichment
No
Data Import/Export
No
Data Mining
No
Data Verification
No
Email Integration
No
Lead Scoring
No
List Building
No
Performance Management
No
Pipeline Management
No
Predictive Modeling/Analytics
No
Prospecting Tools
No
Reporting/Analytics
No
Sales Forecasting
No
Telemarketing
Auto Dialer
No
CRM
No
Call Logging
No
Call Recording
No
Call Routing
No
Call Scripting
No
IVR / Voice Recognition
No
Inbound Call Center
No
Lead Distribution
No
Outbound Call Center
No
Product Features
Telemarketing
Auto Dialer
No
CRM
No
Call Logging
No
Call Recording
No
Call Routing
No
Call Scripting
No
IVR / Voice Recognition
No
Inbound Call Center
No
Lead Distribution
No
Outbound Call Center
No