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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Spoke is the leading platform for high-value, complex, and regulated conversations. Spoke guides employees to say and collect the right things so deals move forward and customers get better experiences. Spoke integrates with everything, personalizing conversations, driving productivity, and ensuring compliance. Trusted for over 250,000 conversations every day with features such as calls, SMS, WhatsApp, Team Inbox, programmable routing, Personalized IVRs, caller insights, forms, analytics, +more. The Problem Today, only a small portion of your employees are equipped or have the skills to have highly-contextual, complex, and personalized customer conversations. The Solution Spoke empowers every employee with the information and skills to hold high-quality compliant conversations that drive positive customer and business outcomes. To achieve this, Spoke Phone combines the best parts of traditional business phone systems, high-cost contact centers, and leading business process automation, and has made it all easy to use on a mobile phone or desktop. By integrating a customer’s information, processes, and automation into calls, SMS, and WhatsApp conversations occurring on mobile phones, desktops, and other devices.

Description

Spoke is the operating system designed for the teams of the future. It brings together, organizes, and distills information from your various tools, providing essential context for your tasks. With Spoke's unified inbox, you can manage and prioritize notifications from multiple platforms, significantly reducing the time spent on daily communication. Its private and secure AI can quickly summarize any text conversation, allowing you to quickly assess its importance—try it out in Slack right now! You can easily track who is pending a response and send gentle reminders, ensuring that nothing slips through the cracks again. The robust AI capabilities of Spoke condense vital information from all your tools, empowering you to stay informed with ease. Embrace a more efficient way to collaborate and enhance your team's productivity with Spoke.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Copper Yes 
Figma No 
GitHub No 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Jira No 
Linear No 
Microsoft 365 Yes 
Microsoft Dynamics 365 Yes 
Microsoft Power BI Yes 
Miro No 
Momentum AMP by NowCerts Yes 
Notion No 
Pipedrive Yes 
Slack No 
Twilio Yes 
Twilio Flex Yes 
Twilio Voice Yes 
Zoho CRM Yes 

Integrations

Copper No 
Figma Yes 
GitHub Yes 
HubSpot CRM No 
HubSpot Customer Platform No 
Jira Yes 
Linear Yes 
Microsoft 365 No 
Microsoft Dynamics 365 No 
Microsoft Power BI No 
Miro Yes 
Momentum AMP by NowCerts No 
Notion Yes 
Pipedrive No 
Slack Yes 
Twilio No 
Twilio Flex No 
Twilio Voice No 
Zoho CRM No 

Pricing Details

$15 per month
Mix-and-match licensing allows you to buy the right license type for each user so you're not wasting money buying features some users won't use. Host on Spoke or deploy to your Twilio Account.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Spoke Network

Founded

2016

Country

New Zealand

Website

spokephone.com

Vendor Details

Company Name

Spoke.ai

Founded

2021

Country

Germany

Website

www.spoke.ai/

Product Features

Business VoIP

Call Parking No 
Call Recording Yes 
Contact Management No 
Encryption Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Unified Communications Yes 
Voice Quality Enhancement Yes 

SIP Trunk

Automatic Fail-over Routing No 
Call Data Records Yes 
Caller ID Yes 
Disaster Recovery Yes 
International Numbers Yes 
Multiple DID Options Yes 
PSTN Forwarding Yes 
Toll-Free Numbers Yes 
e911 Yes 

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer No 
Telemarketing Management No 
VoIP Yes 
Voice & Data Integration Yes 

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