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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Spoke is the leading platform for high-value, complex, and regulated conversations. Spoke guides employees to say and collect the right things so deals move forward and customers get better experiences. Spoke integrates with everything, personalizing conversations, driving productivity, and ensuring compliance. Trusted for over 250,000 conversations every day with features such as calls, SMS, WhatsApp, Team Inbox, programmable routing, Personalized IVRs, caller insights, forms, analytics, +more. The Problem Today, only a small portion of your employees are equipped or have the skills to have highly-contextual, complex, and personalized customer conversations. The Solution Spoke empowers every employee with the information and skills to hold high-quality compliant conversations that drive positive customer and business outcomes. To achieve this, Spoke Phone combines the best parts of traditional business phone systems, high-cost contact centers, and leading business process automation, and has made it all easy to use on a mobile phone or desktop. By integrating a customer’s information, processes, and automation into calls, SMS, and WhatsApp conversations occurring on mobile phones, desktops, and other devices.

Description

Spoke Route Planner is a user-friendly application designed for optimizing multi-stop delivery routes, allowing drivers and delivery teams to efficiently manage their stops with minimal effort by calculating the quickest paths while steering clear of traffic and unnecessary backtracking, thus enabling faster deliveries and significant savings in time, cost, and fuel consumption. Users can swiftly add destinations through various methods, including keypad input, voice commands, or even spreadsheet uploads, while being able to specify delivery timeframes, prioritize certain stops, and adjust stop durations; the app also allows for customization of stop sequences and provides real-time, precise arrival estimates, accommodating last-minute modifications to keep plans adaptable. Additionally, Spoke seamlessly integrates with leading navigation platforms such as Google Maps, Waze, and Apple Maps, and offers features like planned rest breaks and detailed package information to facilitate the loading and locating of items, ensuring that drivers maintain organization while on the road. This combination of functionalities makes Spoke a valuable tool for improving delivery efficiency and enhancing overall operational effectiveness.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Apple Maps No 
Copper Yes 
Google Yes 
Google Cloud Platform No 
Google Maps No 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Microsoft 365 Yes 
Microsoft Dynamics 365 Yes 
Microsoft Power BI Yes 
Momentum AMP by NowCerts Yes 
Pipedrive Yes 
Salesforce Yes 
Spoke Dispatch No 
Twilio Yes 
Twilio Flex Yes 
Twilio Voice Yes 
Waze No 
Zoho CRM Yes 

Integrations

Apple Maps Yes 
Copper No 
Google No 
Google Cloud Platform Yes 
Google Maps Yes 
HubSpot CRM No 
HubSpot Customer Platform No 
Microsoft 365 No 
Microsoft Dynamics 365 No 
Microsoft Power BI No 
Momentum AMP by NowCerts No 
Pipedrive No 
Salesforce No 
Spoke Dispatch Yes 
Twilio No 
Twilio Flex No 
Twilio Voice No 
Waze Yes 
Zoho CRM No 

Pricing Details

$15 per month
Mix-and-match licensing allows you to buy the right license type for each user so you're not wasting money buying features some users won't use. Host on Spoke or deploy to your Twilio Account.
Free Trial Yes 
Free Version No 

Pricing Details

$10 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Spoke Network

Founded

2016

Country

New Zealand

Website

spokephone.com

Vendor Details

Company Name

Spoke

Country

United Kingdom

Website

spoke.com/route-planner

Product Features

Business VoIP

Call Parking No 
Call Recording Yes 
Contact Management No 
Encryption Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Unified Communications Yes 
Voice Quality Enhancement Yes 

SIP Trunk

Automatic Fail-over Routing No 
Call Data Records Yes 
Caller ID Yes 
Disaster Recovery Yes 
International Numbers Yes 
Multiple DID Options Yes 
PSTN Forwarding Yes 
Toll-Free Numbers Yes 
e911 Yes 

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer No 
Telemarketing Management No 
VoIP Yes 
Voice & Data Integration Yes 

Product Features

Route Planning

Capacity Planning No 
Drag & Drop Scheduling No 
Driver Management No 
Emergency Dispatch No 
GPS Tracking No 
Performance Metrics No 
Route Costing No 
Territory Management No 

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