Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Communication between care team members is a complicated relationship between people, devices, hospital systems, and devices. You might have difficulty communicating with an overwhelming amount of data, communication gaps, or inefficient workflows. These issues can make your job more difficult and negatively impact patient outcomes. Spok Care Connect® is the solution. Spok Care Connect, the unified communication platform, allows care team collaboration, closed-loop communication, and secure messaging to improve your clinical workflows. One unified communication platform can solve multiple problems across different departments and locations within your health system.
Description
Amtelco aims to deliver top-notch communication solutions tailored for your call center, healthcare institution, and automated notification workflows. Medical facilities and healthcare providers globally rely on 1Call to address their requirements for medical call centers, staff scheduling, call management, secure messaging, voice processing, conference calls, and emergency alerts. Due to consistently high levels of customer satisfaction, 1Call receives frequent endorsements from hospitals to other healthcare entities. While searching for contact center or call center software may seem daunting and intricate, it need not be so. The call-handling system serves as the core of your operations, making it crucial to have a robust platform that enhances communication and processes, ultimately elevating the customer experience while minimizing agent stress. An effective communication solution not only supports operational efficiency but also builds trust and reliability within the healthcare community.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Avaya Aura
Yes
Avaya one-X Communicator
Yes
Centricity RIS-IC
Yes
Cisco Unified Contact Center
Yes
EcoStruxure
Yes
EpicCare EMR
Yes
Metasys
Yes
NextGen Healthcare EHR
Yes
Oracle Health EHR
Yes
Philips Interoperability Solutions
Yes
Integrations
Avaya Aura
No
Avaya one-X Communicator
No
Centricity RIS-IC
No
Cisco Unified Contact Center
No
EcoStruxure
No
EpicCare EMR
No
Metasys
No
NextGen Healthcare EHR
No
Oracle Health EHR
No
Philips Interoperability Solutions
No
Pricing Details
We have a variety of customized solutions to meet your needs. Contact us for details.
Free Trial
No
Free Version
No
Pricing Details
$175.00/year
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
No
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Spok
Founded
1984
Country
United States
Website
www.spok.com
Vendor Details
Company Name
Amtelco
Founded
1976
Country
United States
Website
www.amtelco.com
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
No
Campaign Management
No
Database
Yes
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
No
Outbound Call Center
Yes
Predictive Dialer
No
Progressive Dialer
No
Queue Management
Yes
Real-time Chat
No
Reporting/Analytics
Yes
HIPAA Compliance
Access Control / Permissions
Yes
Audit Management
Yes
Compliance Reporting
Yes
Data Security
Yes
Documentation Management
No
For Healthcare
Yes
Incident Management
Yes
Policy Training
No
Remediation Management
No
Risk Management
Yes
Vendor Management
No
Unified Communications
Audio / Video Conferencing
No
Calendar Management
Yes
Call Recording
Yes
Call Routing
Yes
Chat / Messaging
Yes
Fax Management
No
File Sharing
No
Mobile Access
Yes
Multi-User Collaboration
Yes
Voice Mail
No
Product Features
Medical Scheduling
Appointment Management
No
Billing & Invoicing
No
Drag & Drop
No
Facility Scheduling
No
Multi-Location
No
No-Show Tracking
No
On Call Scheduling
Yes
Patient Records
No
Patient Scheduling
No
Physician Management
No
Recurring Appointments
No
Self Service Portal
No
Staff Scheduling
No
Scheduling
Alerts/Notifications
Yes
Appointment Scheduling
No
Automated Scheduling
No
Calendar Management
No
Class Scheduling
No
Employee Scheduling
Yes
Facility Scheduling
No
Group Scheduling
Yes
Interview Scheduling
No
Meeting Room Booking
No
Multi-Location
No
Online Scheduling
No
Payment Processing
No
Real-time Scheduling
Yes
Reservations
No
Resource Scheduling
No
Room Booking Management
Yes