Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Communication between care team members is a complicated relationship between people, devices, hospital systems, and devices. You might have difficulty communicating with an overwhelming amount of data, communication gaps, or inefficient workflows. These issues can make your job more difficult and negatively impact patient outcomes. Spok Care Connect® is the solution. Spok Care Connect, the unified communication platform, allows care team collaboration, closed-loop communication, and secure messaging to improve your clinical workflows. One unified communication platform can solve multiple problems across different departments and locations within your health system.
Description
Enable your team to engage with customers from any location effortlessly. Zailab’s cloud-enabled platform streamlines the tracking of client interactions across various channels while providing essential insights to effectively manage your team from afar. As your organization grows, maintaining genuine human connections is crucial. Equip your agents with the valuable customer insights they need to foster authentic relationships and deliver exceptional service. With level-1 PCI/GDPR compliance and an impressive 99.9% uptime guarantee, we prioritize the safety and security of your business data at all times. Set up your contact center in under a week, thanks to our dedicated implementation and training specialists who will ensure a smooth transition from demo to operational status quickly. Our support team is committed to addressing your technical challenges efficiently and effectively. At Zailab, we are passionate about discovering sustainable solutions to customer needs, ensuring a lasting impact on customer satisfaction. As we move forward, we remain dedicated to evolving our platform to better serve both your team and your clients.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Avaya Aura
Yes
Avaya one-X Communicator
Yes
Centricity RIS-IC
Yes
Cisco Unified Contact Center
Yes
EcoStruxure
Yes
EpicCare EMR
Yes
Metasys
Yes
NextGen Healthcare EHR
Yes
Oracle Health EHR
Yes
Philips Interoperability Solutions
Yes
Integrations
Avaya Aura
No
Avaya one-X Communicator
No
Centricity RIS-IC
No
Cisco Unified Contact Center
No
EcoStruxure
No
EpicCare EMR
No
Metasys
No
NextGen Healthcare EHR
No
Oracle Health EHR
No
Philips Interoperability Solutions
No
Pricing Details
We have a variety of customized solutions to meet your needs. Contact us for details.
Free Trial
No
Free Version
No
Pricing Details
$1 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
No
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Spok
Founded
1984
Country
United States
Website
www.spok.com
Vendor Details
Company Name
Zailab
Founded
2013
Country
Ireland
Website
www.zailab.com
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
No
Campaign Management
No
Database
Yes
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
No
Outbound Call Center
Yes
Predictive Dialer
No
Progressive Dialer
No
Queue Management
Yes
Real-time Chat
No
Reporting/Analytics
Yes
HIPAA Compliance
Access Control / Permissions
Yes
Audit Management
Yes
Compliance Reporting
Yes
Data Security
Yes
Documentation Management
No
For Healthcare
Yes
Incident Management
Yes
Policy Training
No
Remediation Management
No
Risk Management
Yes
Vendor Management
No
Unified Communications
Audio / Video Conferencing
No
Calendar Management
Yes
Call Recording
Yes
Call Routing
Yes
Chat / Messaging
Yes
Fax Management
No
File Sharing
No
Mobile Access
Yes
Multi-User Collaboration
Yes
Voice Mail
No
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
No
Call Scripting
No
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
No
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No