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Description

Communication between care team members is a complicated relationship between people, devices, hospital systems, and devices. You might have difficulty communicating with an overwhelming amount of data, communication gaps, or inefficient workflows. These issues can make your job more difficult and negatively impact patient outcomes. Spok Care Connect® is the solution. Spok Care Connect, the unified communication platform, allows care team collaboration, closed-loop communication, and secure messaging to improve your clinical workflows. One unified communication platform can solve multiple problems across different departments and locations within your health system.

Description

Modern healthcare communication. Spruce is the easiest and most powerful way to communicate with patients, healthcare providers, or other health partners. Spruce combines your existing communication methods with brand new tools in one simple-to-use email inbox. All communication in one supercharged team mailbox. Spruce allows you to communicate with your teammates and patients from one HIPAA-compliant email address. It's easy to manage patient requests, listen to voicemails, respond quickly, and all this is done in one place. Reach patients with the right message at just the right moment. A proactive approach is key to great care. Spruce allows you to reach patients before a problem becomes an emergency. This helps you build stronger relationships with your patients and provide more efficient care. You and your team can cover more ground with virtual care and complex workflow automation. This will allow you to avoid repetition and save time.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Avaya Aura Yes 
Avaya one-X Communicator Yes 
Centricity RIS-IC Yes 
Cisco Unified Contact Center Yes 
EcoStruxure Yes 
Elation Health No 
EpicCare EMR Yes 
Guava Provider Dashboard No 
Metasys Yes 
Morf No 
NextGen Healthcare EHR Yes 
Oracle Health EHR Yes 
Philips Interoperability Solutions Yes 
Veradigm EHR Yes 

Integrations

Avaya Aura No 
Avaya one-X Communicator No 
Centricity RIS-IC No 
Cisco Unified Contact Center No 
EcoStruxure No 
Elation Health Yes 
EpicCare EMR No 
Guava Provider Dashboard Yes 
Metasys No 
Morf Yes 
NextGen Healthcare EHR No 
Oracle Health EHR No 
Philips Interoperability Solutions No 
Veradigm EHR No 

Pricing Details

We have a variety of customized solutions to meet your needs. Contact us for details.
Free Trial No 
Free Version No 

Pricing Details

$24 per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Spok

Founded

1984

Country

United States

Website

www.spok.com

Vendor Details

Company Name

Spruce Health

Founded

2013

Country

United States

Website

www.sprucehealth.com

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting No 
Campaign Management No 
Database Yes 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer No 
Queue Management Yes 
Real-time Chat No 
Reporting/Analytics Yes 

HIPAA Compliance

Access Control / Permissions Yes 
Audit Management Yes 
Compliance Reporting Yes 
Data Security Yes 
Documentation Management No 
For Healthcare Yes 
Incident Management Yes 
Policy Training No 
Remediation Management No 
Risk Management Yes 
Vendor Management No 

Unified Communications

Audio / Video Conferencing No 
Calendar Management Yes 
Call Recording Yes 
Call Routing Yes 
Chat / Messaging Yes 
Fax Management No 
File Sharing No 
Mobile Access Yes 
Multi-User Collaboration Yes 
Voice Mail No 

Product Features

Mental Health

Appointment Reminders No 
Appointment Scheduling No 
Assessment & Treatment Plans Yes 
Billing & Invoicing No 
Claims Management No 
E-Prescribing No 
EDI No 
EMR / EHR No 
HIPAA Compliant Yes 
Inpatient / Residential Yes 
Multi-Provider Practice Yes 
Patient Portal Yes 
Personnel Management No 
Progress Notes No 
Single Provider Practice Yes 

Patient Engagement

Appointment Scheduling No 
Care Planning Yes 
Collaboration Yes 
Messaging Yes 
Mobile Access Yes 
Patient Education Yes 
Patient Portal Yes 
Personal Health Record No 
Progress Tracking No 
Self Management No 

Telemedicine

Appointment Reminders No 
Appointment Scheduling No 
Chat / Messaging Yes 
E-Prescribing No 
For Medical Purposes No 
HIPAA Compliant Yes 
Multi-Provider Practice Yes 
Online Forms No 
Patient Queue Management No 
Practice Management No 
Remote Treatment Plans No 
Teleradiology No 
Video Conferencing Yes 

Unified Communications

Audio / Video Conferencing Yes 
Calendar Management No 
Call Recording Yes 
Call Routing Yes 
Chat / Messaging Yes 
Fax Management Yes 
File Sharing Yes 
Mobile Access Yes 
Multi-User Collaboration Yes 
Voice Mail Yes 

Alternatives

Alternatives