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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Efficiently assess and oversee vital components of any communication line, utilizing virtually any device from nearly any location worldwide, all while seated at your workstation. This fundamental test underpins the entire testing framework for our clients. It allows for the simulation of a customer's call and the generation of unbiased audio quality assessments. Latency refers to the duration between your speech and the reception of your voice by the other party. This feature enables the reproduction of a conference call, facilitating testing of all related functionalities. It also allows incorporation of your customer's network into the testing process. Evaluate the effectiveness of your own or third-party contact centers. Prior to sending an SMS to your customer, test its delivery. Understand the speed at which your customers' calls are addressed and take proactive measures if delays occur. Additionally, ensure that your customers' experiences with touch tone (DTMF) options are both seamless and efficient, enhancing overall satisfaction in their communications.

Description

Toky is a fully-featured Business Phone System that allows customers and employees to communicate easily. All you need is an internet connection. Virtual phone numbers allow you to be available from anywhere in the world. Integrate your CRM with your business tools seamlessly so you can call customers with one click and automatically log all details. With proven reliability and affordable rates, you can take advantage of features like call recordings, voicemails SMS, Speech to Text, and voicemails.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ActiveCampaign No 
Capsule No 
Facebook No 
Freshsales No 
Google Data Studio No 
HubSpot Customer Platform No 
HubSpot Marketing Hub No 
Integrately No 
Keap No 
Kommo No 
Pipedrive No 
Salesforce No 
Shopify No 
Slack No 
Stackreaction No 
WhatsApp No 
WordPress No 
Wufoo No 
Zapier No 
Zoho CRM No 

Integrations

ActiveCampaign Yes 
Capsule Yes 
Facebook Yes 
Freshsales Yes 
Google Data Studio Yes 
HubSpot Customer Platform Yes 
HubSpot Marketing Hub Yes 
Integrately Yes 
Keap Yes 
Kommo Yes 
Pipedrive Yes 
Salesforce Yes 
Shopify Yes 
Slack Yes 
Stackreaction Yes 
WhatsApp Yes 
WordPress Yes 
Wufoo Yes 
Zapier Yes 
Zoho CRM Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$20.00/month/user
$25.00/month/user PER-AGENT PLAN
$20.00/month/user PER-AGENT PLAN (billed annually)


$120.00/month (6 agents included) TEAM PLAN
$90.00/month (6 agents included) TEAM PLAN (billed annually)

1 local or toll-free number included in 38 countries.
Extra phone numbers start at $4/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Spearline

Founded

2003

Country

Ireland

Website

www.spearline.com

Vendor Details

Company Name

Toky Inc.

Founded

2014

Country

United States

Website

toky.co/en

Product Features

Business Intelligence

Ad Hoc Reports No 
Benchmarking No 
Budgeting & Forecasting No 
Dashboard No 
Data Analysis No 
Key Performance Indicators No 
Natural Language Generation (NLG) No 
Performance Metrics No 
Predictive Analytics No 
Profitability Analysis No 
Strategic Planning No 
Trend / Problem Indicators No 
Visual Analytics No 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

UX

Animation No 
For Mobile No 
For Websites No 
Heatmaps No 
Prototyping No 
Screen Activity Recording No 
Unmoderated Testing No 
Usability Testing No 
User Journeys No 
User Research No 

Vendor Management

Audit Management No 
Contact Management No 
Customer Database No 
Self Service Portal No 
Supplier Master Data No 
Transaction History No 
Vendor Maintained Profiles No 
Vendor Managed Inventory No 
Vendor Performance Rating No 
Vendor Qualification Tracking No 

Product Features

Business Phone Systems

Call Logging No 
Call Monitoring No 
Call Recording No 
Call Routing No 
Employee Directory No 
IVR / Voice Recognition No 
Mobile Access No 
Virtual Call Center No 
Web Conferencing No 

Business VoIP

Call Parking No 
Call Recording Yes 
Contact Management No 
Encryption Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking No 
Unified Communications No 
Voice Quality Enhancement No 

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics Yes 

SMS Marketing

2-Way Messaging No 
Artificial Intelligence No 
Contact Management No 
MMS No 
Mass Texting No 
Message Personalization No 
Mobile Coupons No 
Mobile Keywords No 
Polls / Voting No 
Reporting/Analytics No 
Scheduled Messaging No 
Shortcodes No 
Text-to-Win No 

Telephony

Auto-Dialer No 
Call Center Management Yes 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer No 
Telemarketing Management No 
VoIP Yes 
Voice & Data Integration No 

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