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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Speakly AI is a conversational intelligence platform designed for B2B SaaS that leverages advanced technologies such as large language models, natural language processing, and voice recognition to turn customer interactions into valuable business insights. This platform offers real-time AI support, enabling sales and service teams to access live prompts, summaries, suggestions for next steps, assessments of customer intent and preferences, as well as compliance-aware guidance, allowing for quicker and more effective responses during conversations. Among its features are solutions like Sales Insight, which provides analytics across various communication channels, and the Real-Time AI Assistant (Expert) that aids live agents, alongside analytical tools that reveal the motivations behind customer choices, pinpoint performance drivers, and present dashboards and insights without the need for manual evaluations. By integrating these capabilities, Speakly AI enhances the overall efficiency and effectiveness of communication strategies for businesses.

Description

IBM Watson® Speech to Text technology offers rapid and precise speech transcription across various languages, catering to diverse applications like customer self-service, support for agents, and speech analytics. You can quickly initiate your experience using our sophisticated machine learning models right away or tailor them specifically to your needs. Leverage a Watson-driven virtual assistant to handle frequent inquiries in call centers over the phone. Enhance call center efficiency by analyzing conversation records to swiftly spot emerging trends, customer issues, sentiments, non-compliant actions, and more. AI-driven real-time support can significantly elevate agent productivity and success during customer interactions by facilitating instant access to relevant documents and intranet data. As agents engage with customers, Watson actively monitors the dialogue, transcribes the conversation, retrieves pertinent information from resources, and delivers responses to the agent almost instantaneously, thereby streamlining the service process. This innovative approach not only improves the overall customer experience but also empowers agents to provide more informed responses.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ChatGPT Yes 
Claude Yes 
Discord Yes 
Gemini Yes 
GitHub Yes 
Gmail Yes 
Google Cloud Platform Yes 
Google Docs Yes 
IBM Cloud No 
IBM Cloud Pak for Applications No 
IBM Watson No 
LinkedIn Yes 
Medium Yes 
Notion Yes 
OpenAI Yes 
Slack Yes 
WhatsApp Yes 
X (Twitter) Yes 

Integrations

ChatGPT No 
Claude No 
Discord No 
Gemini No 
GitHub No 
Gmail No 
Google Cloud Platform No 
Google Docs No 
IBM Cloud Yes 
IBM Cloud Pak for Applications Yes 
IBM Watson Yes 
LinkedIn No 
Medium No 
Notion No 
OpenAI No 
Slack No 
WhatsApp No 
X (Twitter) No 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Pricing Details

$0.01 per minute
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Speakly

Founded

2026

Country

United States

Website

www.speakly.ai/

Vendor Details

Company Name

IBM

Founded

1911

Country

United States

Website

www.ibm.com/cloud/watson-speech-to-text

Product Features

Product Features

Transcription

AI / Machine Learning No 
Annotations No 
Audio/Video File Upload No 
Automatic Transcription No 
Collaboration Tools No 
File Sharing No 
For Manual Transcription No 
Full Text Search No 
Multi-Language Support No 
Natural Language Processing (NLP) No 
Playback Controls No 
Speech Recognition No 
Subtitles No 
Text Editor No 
Timecoding No 

Alternatives

Alternatives

Azure AI Speech Reviews

Azure AI Speech

Microsoft