Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
A powerful and flexible call recording solution designed to revolutionize your contact center operations. Improvement hinges on measurement, and with this platform, managers can easily access, replay, evaluate, and oversee calls, providing them with clear insights into daily activities and employee engagements with customers. Gain a deeper understanding of successful interactions and leverage that knowledge to address any shortcomings effectively! Enhance your quality assurance processes by sampling, grading, and analyzing calls. With SonicView, you have the ability to scrutinize the dialogues of your agents, facilitating the implementation of an effective Quality Control system. Additionally, our software allows for the grading of individual calls, which is essential for ongoing training and evaluation of your team. Ensure PCI compliance by pausing recordings during the sharing of sensitive information, removing specific segments that contain confidential data, or designating certain recordings as sensitive to prevent them from being queried. This comprehensive approach not only safeguards customer information but also fosters a culture of accountability and continuous improvement within your organization.
Description
Easily record your meetings on Google Meet or Zoom using our user-friendly Chrome Extension, with the ability to access your recordings right after the call concludes. You can receive transcriptions in over twenty languages instantly following any meeting. As key moments occur, you can highlight them, allowing your team to quickly catch up on discussions in just minutes, which is significantly quicker than attending the meeting live. This feature enhances collaboration across different functions by enabling stakeholders to navigate directly to pertinent sections. Additionally, you can create and share short clips from the calls within seconds. You maintain full authority over the visibility of your recordings, deciding whether to automatically distribute completed recordings to all participants or to share them selectively via a link. Furthermore, you have the option to grant access to comprehensive libraries of previous recordings, enhancing context and fostering transparency within your team. This level of accessibility ensures that everyone stays informed and engaged with the necessary information.
API Access
Has API
No
API Access
Has API
No
Integrations
Axis LMS
No
Cello
No
Google Chrome
No
Google Docs
No
Google Meet
No
HubSpot CRM
No
HubSpot Customer Platform
No
Ivee
No
Notion
No
Salesforce
No
Integrations
Axis LMS
Yes
Cello
Yes
Google Chrome
Yes
Google Docs
Yes
Google Meet
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Ivee
Yes
Notion
Yes
Salesforce
Yes
Pricing Details
$4000.00/one-time/user
Free Trial
No
Free Version
No
Pricing Details
$20 per user per month
Billed annually
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Provana
Founded
2011
Country
United States
Website
www.provana.com/sonicview-call-recording
Vendor Details
Company Name
tl;dv
Founded
2020
Country
Germany
Website
tldv.io
Product Features
Call Recording
Archiving
Yes
Call Sharing
Yes
Distributed Call Recording
Yes
Event Triggered Recording
No
File Transfer
Yes
Instant Retrieval
No
On-Demand Recording
Yes
Recording Bookmarking
No
Scheduled Recording
No
Screen Activity Recording
No
Video Call Recording
No
Product Features
Call Recording
Archiving
No
Call Sharing
No
Distributed Call Recording
No
Event Triggered Recording
No
File Transfer
No
Instant Retrieval
No
On-Demand Recording
No
Recording Bookmarking
No
Scheduled Recording
No
Screen Activity Recording
No
Video Call Recording
No
Meeting
Action Item Tracking
No
Agenda Management
No
Attendee Management
No
Board Meetings
No
Committee Meetings
No
Internal Meetings
No
Invitation Management
No
Legislative Meetings
No
Materials Management
No
Meeting Feedback
No
Meeting Preparation Tools
No
Meeting Room Booking
No
Minutes Management
No
Post-Meeting Tools
No
Scheduling
No
Travel Management
No
Voting Management
No
Transcription
AI / Machine Learning
No
Annotations
No
Audio/Video File Upload
No
Automatic Transcription
No
Collaboration Tools
No
File Sharing
No
For Manual Transcription
No
Full Text Search
No
Multi-Language Support
No
Natural Language Processing (NLP)
No
Playback Controls
No
Speech Recognition
No
Subtitles
No
Text Editor
No
Timecoding
No