Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Experience a comprehensive and compliant communications solution that integrates voice, video, chat, and SMS for enhanced connectivity. Boost your operational efficiency while offering a superior Cloud Contact Centre as a Service (CCaaS) that ensures a fluid digital customer journey from a unified platform. All the necessary channels and functionalities are accessible through a single, secure Cloud infrastructure. Seamlessly integrate with Microsoft Dynamics and Dynamics Phone for a fully immersive Teams Contact Centre environment. Communicate swiftly, autonomously, and en masse, connecting all your communication and CRM tools from any location at any time. Effortlessly transition between text, phone, or video calls, making channel switching a breeze. Solgari complies with all necessary regulations, including GDPR, PCI DSS, and MiFID II, ensuring your data security and privacy. Upgrade to a multi-channel Cloud contact center that features automated, voice-activated enhancements for an improved quality of life in your communications. This innovative solution not only streamlines your operations but also elevates customer interactions to new heights.
Description
Transforming fragmented business data into practical insights is essential for the hospitality industry. The xBlock AI assistant reveals the untapped potential within the existing data of restaurants and hotels. By seamlessly integrating various technology platforms, internal documents, and verbal conversation transcripts, we create a cohesive, voice-activated system. General managers can effortlessly retrieve vital financial reports, assign tasks automatically, and receive daily briefings with a simple voice command. Meanwhile, employees benefit from the ability to obtain immediate answers to urgent inquiries and access self-paced training just by speaking. In a dynamic workforce that requires continuous skill development, xBlock removes the hassle of sifting through paperwork or navigating multiple dashboards. This approach empowers employees with immediate access to a reliable, centralized source of information. By providing all-in-one access to effectively manage hospitality data, we facilitate natural and instantaneous interactions for both guests and staff, ultimately enhancing the overall experience in the industry.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
$20 per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Solgari
Founded
2009
Country
Ireland
Website
www.solgari.com
Vendor Details
Company Name
xBlock AI
Country
United States
Website
xblock.ai/
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
No
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
No
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Telephony
Auto-Dialer
Yes
Call Center Management
Yes
Call Monitoring
Yes
Contact Management
Yes
IVR / Voice Recognition
Yes
Inbound Reporting
Yes
Outbound Reporting
Yes
Predictive Dialer
Yes
Telemarketing Management
Yes
VoIP
Yes
Voice & Data Integration
Yes