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Average Ratings 21 Ratings

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features
design
support

Description

SoftExpert BPM is a comprehensive process management platform designed to enhance the visibility and oversight of business processes through an intuitive, user-focused interface. This innovative solution promotes ongoing improvement of processes within the organization. It effectively oversees all phases of the organizational lifecycle, encompassing modeling, optimization, automation, execution, and monitoring. The software features a robust modeling tool that adheres to the BPMN (Business Process Model and Notation) standard, enabling users to integrate events, activities, tasks, decisions, and other components to swiftly develop executable processes in a fully web-based environment. Users can efficiently design processes and business rules, assign functional roles, create accessible interfaces, customize forms, and manage associated content in a cohesive manner, ensuring a streamlined workflow. Overall, SoftExpert BPM empowers organizations to achieve operational excellence by fostering a culture of continuous improvement.

Description

vtenext, the first and only All-In-One Customer Relationship Management (CRM) equipped with a BPMN engine and AI algorithms. Avoid departmental silos. They are a productivity killer. Holistic CRMs are a powerful tool that can improve the efficiency of every business area. BPMN Engine This is a natively-integrated tool that, through a graphical interface, allows to automate and digitize any type of business process. It avoids collaborators from doing tasks with low added-value and minimizes time loss and errors. Artificial Intelligence Integrated algorithms can make your organization more efficient and effective through: - automatic tickets, leads classificators Lead generation chatbot Chatbot for internal and external support OCR vtenext automates marketing, pre-sales, sales, customer service, and project management.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

3CX No 
Google Calendar No 
HubSpot CRM No 
HubSpot Customer Platform No 
Jira Align No 
Magento No 
Mailchimp No 
Microsoft Exchange No 
PrestaShop No 
Salesforce No 
Shopify No 
SoftExpert Suite Yes 
SuiteCRM No 
Vtiger CRM No 
Wildix No 
WooCommerce No 
Zimbra No 

Integrations

3CX Yes 
Google Calendar Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Jira Align Yes 
Magento Yes 
Mailchimp Yes 
Microsoft Exchange Yes 
PrestaShop Yes 
Salesforce Yes 
Shopify Yes 
SoftExpert Suite No 
SuiteCRM Yes 
Vtiger CRM Yes 
Wildix Yes 
WooCommerce Yes 
Zimbra Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$24/month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

SoftExpert

Founded

1995

Country

Brazil

Website

www.softexpert.com

Vendor Details

Company Name

vtenext

Founded

2006

Country

Italy

Website

www.vtenext.com

Product Features

Business Process Management

Access Controls / Permissions No 
Alerts / Notifications No 
Business Process Automation No 
Business Rules Management Yes 
Collaboration Yes 
Process Change Tracking Yes 
Process Mapping Yes 
Process Modeling & Design Yes 
Visual Workflow Management No 

Product Features

Business Process Management

Access Controls / Permissions No 
Alerts / Notifications Yes 
Business Process Automation Yes 
Business Rules Management Yes 
Collaboration Yes 
Process Change Tracking Yes 
Process Mapping Yes 
Process Modeling & Design Yes 
Visual Workflow Management No 

Collaboration

Brainstorming Yes 
Calendar Management Yes 
Chat / Messaging Yes 
Contact Management Yes 
Content Management Yes 
Document Management Yes 
Project Management Yes 
Real Time Editing Yes 
Task Management Yes 
Version Control Yes 
Video Conferencing Yes 

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals Yes 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management Yes 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting Yes 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

Customer Service

Alerts / Escalation Yes 
Appointment Management Yes 
Call Center Management Yes 
Email Management Yes 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant Yes 
Workflow Management Yes 

Event Management

Attendee Management Yes 
Badge Management Yes 
Conferences / Conventions Yes 
Exhibit / Vendor Management Yes 
Gamification Yes 
Room Block Management No 
Social Media Promotion Yes 
Sponsorship Management No 
Surveys & Feedback Yes 
Ticketing Yes 
Volunteer Management Yes 
Weddings / Parties No 

Lead Management

Activity Tracking Yes 
Campaign Management Yes 
Lead Capture Yes 
Lead Distribution Yes 
Lead Nurturing Yes 
Lead Scoring Yes 
Lead Segmentation Yes 
Pipeline Management Yes 
Prospecting Tools Yes 
Source Tracking Yes 

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