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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

At Soft-ex, we empower Digital Service Providers (DSPs) to improve customer satisfaction while lowering their billing and customer service expenses through our innovative interactive billing communications solutions designed for both B2B and B2C markets. For Unified Communications (UC) providers along with their enterprise customers, we offer cutting-edge UC analytics solutions aimed at enhancing infrastructure efficiency, performance metrics, and cost management in collaboration efforts. Our offerings yield measurable benefits by effectively consolidating and utilizing existing billing systems (such as CSG, Amdocs, and Netcracker) alongside UC platforms (including Microsoft Teams, Cisco HCS/Webex Calling, Zoom, Mitel, and Avaya). As a recognized technical partner of leading players in the UC market, we provide unique value to resellers of Session Border Controllers (SBCs) in response to the growing needs of enterprise clients. Our integration capabilities ensure a smooth transition, whether you are launching new systems or replacing outdated ones, thereby maintaining a crucial link between billing communications and collaboration analytics for your customers. This approach not only fosters better customer engagement but also strengthens the overall operational framework for service providers.

Description

eCDR offers a comprehensive suite of reporting capabilities and the versatility required to efficiently oversee and distribute telecommunications expenses. It is user-friendly and fully adaptable to your specific needs. The CDR-Data applications are backed by a range of products that equip you with everything necessary to manage your communications and personnel expenditures without the need for additional resources. CDR-Data has built a solid reputation based on its commitment to responsiveness, coupled with a wealth of hands-on experience and expertise that sets us apart from other providers in the market. Our ongoing success hinges on prioritizing the needs of our clients every single day. Organizations that charge for communication usage typically have two primary goals: to ensure that bills are produced swiftly and to guarantee their absolute accuracy. With CDR-Data Bill-Back, we relieve you of this burden by automating numerous tasks and processes that consume your time, resulting in a transparent and precise bill for your clients. Furthermore, our dedication to innovation ensures that we continuously enhance our services to meet evolving client demands.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amdocs Customer Experience Suite Yes 
Avaya Cloud Office Yes 
Cisco CX Cloud Yes 
MiCloud Connect Yes 
Microsoft Teams Yes 
Netcracker Yes 
Zoom Yes 

Integrations

Amdocs Customer Experience Suite No 
Avaya Cloud Office No 
Cisco CX Cloud No 
MiCloud Connect No 
Microsoft Teams No 
Netcracker No 
Zoom No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Soft-ex

Founded

1989

Country

Ireland

Website

www.soft-ex.net/solution

Vendor Details

Company Name

CDR-Data

Country

United States

Website

www.cdrdata.com/services.htm

Product Features

Telecom Expense Management

Billing for Data No 
Billing for Voice No 
Call Monitoring No 
Chargeback Tracking No 
Contract Negotiation No 
Fixed Line Compatibility No 
Internal Cost Allocation No 
Mobile Line Compatibility No 
Usage Reporting No 

Product Features

Billing and Provisioning

Billing & Invoicing No 
Carrier Access Billing No 
Contract Management No 
Customer Accounts No 
Customizable Billing No 
Flexible Rate Tables No 
Internet No 
Order Management No 
Post-Paid Systems No 
Pre-Paid Systems No 
Provisioning No 
Rating No 
Self Service Portal No 
Service Order System No 
VoIP No 

Call Accounting

By-Extension Reporting No 
Call Duration No 
Call Monitoring No 
Call Volume No 
Caller Identification No 
Inbound Reporting No 
Outbound Reporting No 
Unattended Call Management No 
Who Answered Log No 

Telecom Expense Management

Billing for Data No 
Billing for Voice No 
Call Monitoring No 
Chargeback Tracking No 
Contract Negotiation No 
Fixed Line Compatibility No 
Internal Cost Allocation No 
Mobile Line Compatibility No 
Usage Reporting No 

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