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features
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Description

Engage customers and drive conversions through dynamic social livestreams combined with tailored shopping experiences. With Social Chat, you can interact with shoppers just like in a physical store, allowing for real-time suggestions and personalized recommendations. This feature enables customers to connect not only with your brand but also with fellow shoppers instantaneously. As a result, there is a notable increase in both add-to-cart and checkout rates. Additionally, you can build a comprehensive customer database directly from your livestream events, supported by robust analytics that reveal the customer journey leading to purchase decisions. While establishing a community on social media platforms is beneficial, it's essential to understand that you won't have ownership of your audience or full control over your brand there. Social Chat empowers you to own your audience on your own site, fostering a community that you can engage with and eventually convert into loyal customers. The urgency that live streams naturally generate encourages quicker purchasing decisions, and with Social Chat, users can effortlessly add items to their cart and complete purchases with just a single click. This seamless checkout process not only provides instant gratification but also significantly boosts conversion rates, ensuring that your marketing efforts yield optimal results.

Description

eBay Live offers an engaging livestream shopping platform where eBay users can participate in real-time events led by influencers, brands, and sellers. To take part in an eBay Live event, individuals must be logged into an eBay account, with the feature currently accessible solely to US-based users. Within the eBay Live Hub, shoppers are able to discover upcoming events, set reminders, follow their favorite sellers, and activate push notifications for event alerts, followed sellers, and personalized event suggestions. All activities on eBay Live are public, allowing other participants to see a user's username and live engagements, and the livestreams may be recorded or repurposed by viewers. Sellers have the option to present items through both Buy It Now and live auction formats, which include extended auction features—often referred to as soft-close auctions—where an additional five seconds is granted if a bid is placed during the last five seconds. This interactive shopping model not only enhances the buying experience but also fosters a sense of community among participants.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Shopify Yes 
eBay No 

Integrations

Shopify No 
eBay Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Social Chat

Founded

2021

Country

United States

Website

onsocialchat.com

Vendor Details

Company Name

eBay

Founded

1995

Country

United States

Website

www.ebay.com/ebaylive

Product Features

eCommerce Personalization

A/B Testing No 
Abandoned Cart Email No 
Dynamic Pricing No 
Offers & Discounts Notifications No 
Personalized Site Navigation No 
Product Recommendations No 
Reporting / Analytics No 
Social Insights No 

Personalization

A/B Testing No 
Abandoned Cart Saver No 
Account Based Marketing No 
Behavioral Targeting No 
Campaign Segmentation No 
Content Analytics No 
Contextual Targeting No 
Customer Profiles No 
Experience Management No 
Recommendation Engine No 
Website Personalization No 

Product Features

Alternatives

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