Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
SmileID sets a new benchmark in the realm of facial biometric technology. This innovative solution allows for remote identity verification through facial recognition. Adhering to stringent KYC and AML regulations, SmileID ensures compliance while providing a seamless user experience. Its unique interface is compatible across various platforms, including mobile devices, desktops, tablets, and digital kiosks in branch locations, delivering an omnichannel experience to users. Our comprehensive API toolkit is designed to enhance customer experience across all operational channels, regardless of the industry. With services such as Video Identification, Advanced and Qualified Electronic Signatures, and Facial Biometric Authentication, we are revolutionizing the interactions between businesses and their customers. The latest eKYC solutions, driven by Artificial Intelligence and Machine Learning, empower companies in diverse sectors like banking, insurance, and investment services to undergo digital transformation. By streamlining digital customer onboarding processes, organizations can significantly reduce costs while simultaneously providing a distinctive user experience that fosters growth and customer loyalty. Embracing these advancements is essential for companies looking to stay competitive in today's rapidly evolving digital landscape.
Description
WWS Customer Management is a comprehensive solution aimed at equipping banks with the necessary technology to bolster and refine the role of their branches in fostering customer relationships and loyalty. Achieving this objective involves creating a more engaging in-branch experience through tailored interactions, whether via self-service kiosks or with staff members. From the instant visitors, including both customers and potential clients, enter the branch, they receive unwavering attention, which significantly boosts customer satisfaction and retention rates. In the banking sector, branches encounter a myriad of challenges as they strive to reduce operational expenses while enhancing their engagement with customers to be more effective and efficient. This need arises during a period when customers are increasingly selective and demand a cohesive, fluid omnichannel experience. The WWS Customer Management solution serves as a strategic approach to tackle these issues by improving how branches welcome and assist visitors, ultimately leading to a more personalized banking experience. By focusing on these enhancements, the solution not only addresses current challenges but also positions branches to better adapt to the evolving expectations of their clientele.
API Access
Has API
Yes
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Electronic Identification
Country
Spain
Website
www.electronicid.eu/en/solutions/smileid
Vendor Details
Company Name
Auriga
Country
United States
Website
www.aurigaspa.com/en/banking/products-and-solutions/branch/wws-customer-management/
Product Features
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No