Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Smart Assignments and Rotations for Jira is an add-on from the Atlassian Marketplace that streamlines the ticket assignment process in Jira and Jira Service Management by leveraging customizable rules tailored to specific team needs. This tool empowers organizations to set up assignment guidelines based on a variety of criteria, including time zones, team availability, shifts, skill sets, functional areas, and user-defined conditions, thereby facilitating the automatic routing of tickets to the most suitable team member without any need for manual handling. Designed specifically for high-demand service and support settings, it alleviates the burden of constant ticket management and oversight, thus minimizing operational challenges by ensuring a smooth and consistent distribution of tasks. Additionally, it enhances workload balancing by assigning jobs according to logical criteria instead of subjective judgments, fostering a fair environment and mitigating problems like ticket cherry-picking or disproportionate workloads among teams. Ultimately, this tool not only increases efficiency but also contributes to a more equitable and organized work atmosphere.
Description
Yasoon is a sophisticated integration application designed to bridge Jira with essential Microsoft 365 tools, enhancing team productivity by minimizing the need to switch between different platforms. This app effectively connects Outlook Email, Microsoft Teams, Outlook Calendar, and Microsoft To Do with Jira, streamlining communication, task management, and documentation; for instance, users can generate and synchronize Jira issues directly from their Outlook emails, access Jira boards within Microsoft Teams, allow internal clients to submit support tickets via a Teams customer portal, and manage Jira tasks in Microsoft To Do for a comprehensive view of their daily responsibilities. Furthermore, it provides various presets and templates that help standardize and automate frequently used workflows across Teams, emails, and meetings, thereby decreasing repetitive setup tasks while promoting uniform communication. Administrators have the flexibility to adjust features and set automation rules to customize integrations according to project requirements, and the built-in automation enhances Jira’s capabilities by incorporating Microsoft 365 actions, ensuring a more cohesive and efficient workflow for teams. Overall, Yasoon aims to create a seamless experience that empowers teams to enhance their collaborative efforts.
API Access
Has API
No
API Access
Has API
No
Integrations
Jira
Yes
Jira Service Management
Yes
Microsoft 365
Yes
Amazon Web Services (AWS)
Yes
Atlassian Clover
Yes
Microsoft Outlook
No
Microsoft Teams
No
Microsoft To Do
No
monday AI work platform
Yes
Integrations
Jira
Yes
Jira Service Management
Yes
Microsoft 365
Yes
Amazon Web Services (AWS)
No
Atlassian Clover
No
Microsoft Outlook
Yes
Microsoft Teams
Yes
Microsoft To Do
Yes
monday AI work platform
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Trundl
Founded
2014
Country
United States
Website
trundl.com/products/smart-assignments-and-rotations-for-jira/
Vendor Details
Company Name
yasoon
Founded
2012
Country
Germany
Website
yasoon.com
Product Features
Issue Tracking
Assignment Management
No
Dashboard
No
Escalation Management
No
Issue Auditing
No
Issue Scheduling
No
Knowledge Base
No
Project Management
No
Recurring Issues
No
Scheduling
No
Task Management
No
Product Features
Integration
Dashboard
No
ETL - Extract / Transform / Load
No
Metadata Management
No
Multiple Data Sources
No
Web Services
No