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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Smart Assignments and Rotations for Jira is an add-on from the Atlassian Marketplace that streamlines the ticket assignment process in Jira and Jira Service Management by leveraging customizable rules tailored to specific team needs. This tool empowers organizations to set up assignment guidelines based on a variety of criteria, including time zones, team availability, shifts, skill sets, functional areas, and user-defined conditions, thereby facilitating the automatic routing of tickets to the most suitable team member without any need for manual handling. Designed specifically for high-demand service and support settings, it alleviates the burden of constant ticket management and oversight, thus minimizing operational challenges by ensuring a smooth and consistent distribution of tasks. Additionally, it enhances workload balancing by assigning jobs according to logical criteria instead of subjective judgments, fostering a fair environment and mitigating problems like ticket cherry-picking or disproportionate workloads among teams. Ultimately, this tool not only increases efficiency but also contributes to a more equitable and organized work atmosphere.

Description

monday service is a platform that prioritizes AI in managing enterprise services, effectively consolidating and automating various service operations spanning IT, HR, facilities, and other business teams. It comes equipped with an integrated AI agent that quickly addresses requests by utilizing historical ticket data and available knowledge bases, while advanced functionalities such as automatic categorization, smart routing, and AI-enhanced response suggestions facilitate efficient ticket processing. Teams benefit from the ability to oversee tickets originating from diverse sources on a single, cohesive board, allowing for incident escalation and interdepartmental collaboration via tailored workflows. To improve self-service capabilities, a customer portal is available, featuring request forms, knowledge articles, and organized resources that can be accessed through a dedicated external link. Furthermore, customizable dashboards and real-time reporting provide in-depth visibility into ticket patterns, performance indicators, and service delays, enabling teams to proactively tackle operational challenges. Overall, the platform enhances the efficiency of service management while fostering collaboration and transparency across various departments.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AccessOwl No 
Amazon Web Services (AWS) Yes 
Atlassian Clover Yes 
Gmail No 
Google Drive No 
Jira Yes 
Jira Service Management Yes 
Made For Law No 
Microsoft 365 Yes 
Microsoft Excel No 
Microsoft Outlook No 
Microsoft Teams No 
ORION No 
Slack No 
Visual Studio Code No 
Zoom No 
monday AI work platform Yes 
monday dev No 

Integrations

AccessOwl Yes 
Amazon Web Services (AWS) No 
Atlassian Clover No 
Gmail Yes 
Google Drive Yes 
Jira No 
Jira Service Management No 
Made For Law Yes 
Microsoft 365 No 
Microsoft Excel Yes 
Microsoft Outlook Yes 
Microsoft Teams Yes 
ORION Yes 
Slack Yes 
Visual Studio Code Yes 
Zoom Yes 
monday AI work platform No 
monday dev Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$27 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Trundl

Founded

2014

Country

United States

Website

trundl.com/products/smart-assignments-and-rotations-for-jira/

Vendor Details

Company Name

monday.com

Founded

2012

Country

Israel

Website

monday.com/w/service

Product Features

Issue Tracking

Assignment Management No 
Dashboard No 
Escalation Management No 
Issue Auditing No 
Issue Scheduling No 
Knowledge Base No 
Project Management No 
Recurring Issues No 
Scheduling No 
Task Management No 

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

Issue Tracking

Assignment Management No 
Dashboard No 
Escalation Management No 
Issue Auditing No 
Issue Scheduling No 
Knowledge Base No 
Project Management No 
Recurring Issues No 
Scheduling No 
Task Management No 

IT Service

Contract Management No 
IT Asset Management No 
Incident Management No 
Knowledge Management No 
Release Management No 
Self Service Portal No 
Service Catalog No 
Service Reporting No 
Ticket Management No 

ITSM

Asset Tracking No 
Availability Management No 
Change Management No 
Configuration Management No 
Contract/License Management No 
Dashboard No 
Incident Management No 
Problem Management No 
Project Management No 
Release & Deployment Management No 
Self Service Portal No 

Service Desk

CMDB No 
Change Management No 
IT Asset Management No 
Incident Management No 
Knowledge Base No 
Mobile Access No 
Procurement Management No 
Remote Control No 
SLA Management No 
Self Service Portal No 

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