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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Smart Assignments and Rotations for Jira is an add-on from the Atlassian Marketplace that streamlines the ticket assignment process in Jira and Jira Service Management by leveraging customizable rules tailored to specific team needs. This tool empowers organizations to set up assignment guidelines based on a variety of criteria, including time zones, team availability, shifts, skill sets, functional areas, and user-defined conditions, thereby facilitating the automatic routing of tickets to the most suitable team member without any need for manual handling. Designed specifically for high-demand service and support settings, it alleviates the burden of constant ticket management and oversight, thus minimizing operational challenges by ensuring a smooth and consistent distribution of tasks. Additionally, it enhances workload balancing by assigning jobs according to logical criteria instead of subjective judgments, fostering a fair environment and mitigating problems like ticket cherry-picking or disproportionate workloads among teams. Ultimately, this tool not only increases efficiency but also contributes to a more equitable and organized work atmosphere.

Description

Generating reports can be a tedious process, so we aim to assist you with our innovative tools to accelerate your journey toward meaningful insights. Our platform enables the creation of tailored dashboards, charts, and reports specifically for JIRA and Jira Service Management, whether you are using Cloud or Server deployments. With an intuitive drag-and-drop interface, you can effortlessly transform data into actionable business insights. We offer solutions designed for Atlassian’s development tools that equip teams with the capability to easily derive valuable insights. The Charts and Reports for Jira Service Management tool serves as a straightforward yet powerful resource for crafting custom dashboards, which can be conveniently shared with Jira Service Desk customers, ensuring effective communication of key metrics and performance indicators. By simplifying the reporting process, we empower teams to focus on what truly matters—making informed decisions that drive success.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Jira Yes 
Jira Service Management Yes 
Amazon Web Services (AWS) Yes 
Atlassian Clover Yes 
Microsoft 365 Yes 
monday AI work platform Yes 

Integrations

Jira Yes 
Jira Service Management Yes 
Amazon Web Services (AWS) No 
Atlassian Clover No 
Microsoft 365 No 
monday AI work platform No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Trundl

Founded

2014

Country

United States

Website

trundl.com/products/smart-assignments-and-rotations-for-jira/

Vendor Details

Company Name

VIEW26

Founded

2015

Country

Germany

Website

www.view26.com

Product Features

Issue Tracking

Assignment Management No 
Dashboard No 
Escalation Management No 
Issue Auditing No 
Issue Scheduling No 
Knowledge Base No 
Project Management No 
Recurring Issues No 
Scheduling No 
Task Management No 

Product Features

Business Intelligence

Ad Hoc Reports Yes 
Benchmarking Yes 
Budgeting & Forecasting No 
Dashboard Yes 
Data Analysis Yes 
Key Performance Indicators Yes 
Natural Language Generation (NLG) No 
Performance Metrics No 
Predictive Analytics Yes 
Profitability Analysis No 
Strategic Planning Yes 
Trend / Problem Indicators Yes 
Visual Analytics Yes 

Alternatives

Alternatives

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