Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Smart Assignments and Rotations for Jira is an add-on from the Atlassian Marketplace that streamlines the ticket assignment process in Jira and Jira Service Management by leveraging customizable rules tailored to specific team needs. This tool empowers organizations to set up assignment guidelines based on a variety of criteria, including time zones, team availability, shifts, skill sets, functional areas, and user-defined conditions, thereby facilitating the automatic routing of tickets to the most suitable team member without any need for manual handling. Designed specifically for high-demand service and support settings, it alleviates the burden of constant ticket management and oversight, thus minimizing operational challenges by ensuring a smooth and consistent distribution of tasks. Additionally, it enhances workload balancing by assigning jobs according to logical criteria instead of subjective judgments, fostering a fair environment and mitigating problems like ticket cherry-picking or disproportionate workloads among teams. Ultimately, this tool not only increases efficiency but also contributes to a more equitable and organized work atmosphere.
Description
Generating reports can be a tedious process, so we aim to assist you with our innovative tools to accelerate your journey toward meaningful insights. Our platform enables the creation of tailored dashboards, charts, and reports specifically for JIRA and Jira Service Management, whether you are using Cloud or Server deployments. With an intuitive drag-and-drop interface, you can effortlessly transform data into actionable business insights. We offer solutions designed for Atlassian’s development tools that equip teams with the capability to easily derive valuable insights. The Charts and Reports for Jira Service Management tool serves as a straightforward yet powerful resource for crafting custom dashboards, which can be conveniently shared with Jira Service Desk customers, ensuring effective communication of key metrics and performance indicators. By simplifying the reporting process, we empower teams to focus on what truly matters—making informed decisions that drive success.
API Access
Has API
No
API Access
Has API
No
Integrations
Jira
Yes
Jira Service Management
Yes
Amazon Web Services (AWS)
Yes
Atlassian Clover
Yes
Microsoft 365
Yes
monday AI work platform
Yes
Integrations
Jira
Yes
Jira Service Management
Yes
Amazon Web Services (AWS)
No
Atlassian Clover
No
Microsoft 365
No
monday AI work platform
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Trundl
Founded
2014
Country
United States
Website
trundl.com/products/smart-assignments-and-rotations-for-jira/
Vendor Details
Company Name
VIEW26
Founded
2015
Country
Germany
Website
www.view26.com
Product Features
Issue Tracking
Assignment Management
No
Dashboard
No
Escalation Management
No
Issue Auditing
No
Issue Scheduling
No
Knowledge Base
No
Project Management
No
Recurring Issues
No
Scheduling
No
Task Management
No
Product Features
Business Intelligence
Ad Hoc Reports
Yes
Benchmarking
Yes
Budgeting & Forecasting
No
Dashboard
Yes
Data Analysis
Yes
Key Performance Indicators
Yes
Natural Language Generation (NLG)
No
Performance Metrics
No
Predictive Analytics
Yes
Profitability Analysis
No
Strategic Planning
Yes
Trend / Problem Indicators
Yes
Visual Analytics
Yes