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Average Ratings 0 Ratings
Description
Smart Assignments and Rotations for Jira is an add-on from the Atlassian Marketplace that streamlines the ticket assignment process in Jira and Jira Service Management by leveraging customizable rules tailored to specific team needs. This tool empowers organizations to set up assignment guidelines based on a variety of criteria, including time zones, team availability, shifts, skill sets, functional areas, and user-defined conditions, thereby facilitating the automatic routing of tickets to the most suitable team member without any need for manual handling. Designed specifically for high-demand service and support settings, it alleviates the burden of constant ticket management and oversight, thus minimizing operational challenges by ensuring a smooth and consistent distribution of tasks. Additionally, it enhances workload balancing by assigning jobs according to logical criteria instead of subjective judgments, fostering a fair environment and mitigating problems like ticket cherry-picking or disproportionate workloads among teams. Ultimately, this tool not only increases efficiency but also contributes to a more equitable and organized work atmosphere.
Description
Unthread provides a seamless solution for managing conversations by automatically converting them into tickets and leveraging AI to prioritize, assign, and resolve issues instantly. Each new conversation is tracked as a ticket, complete with assignments and alerts to ensure nothing slips through the cracks. Enhance your response times by utilizing sophisticated assignment logic and well-defined escalation paths. Integrate your Slack interactions with various tools such as task managers, CRM systems, HRIS, and marketing platforms for a streamlined workflow. As customers engage via Slack, your team benefits from a robust ticketing system that allows them to manage the queue, initiate automation, and effectively transition between human and AI interactions. Recognizing that not all messages hold equal significance, Unthread enables users to prioritize critical tickets, easily involve team members, and escalate issues to meet SLA requirements. Incoming tickets are automatically categorized, allowing for detailed analysis of response and resolution times by category, which helps identify gaps in your documentation. Unthread serves as an all-encompassing inbox that consolidates tickets and insights from any source your customers utilize, thus empowering your team to provide exceptional service. With this tool, businesses can not only streamline operations but also enhance customer satisfaction through timely and efficient responses.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Jira
Yes
Amazon Web Services (AWS)
Yes
Asana
No
Atlassian Clover
Yes
HubSpot CRM
No
HubSpot Customer Platform
No
Jira Service Management
Yes
Microsoft 365
Yes
Notion
No
Okta
No
Integrations
Jira
Yes
Amazon Web Services (AWS)
No
Asana
Yes
Atlassian Clover
No
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Jira Service Management
No
Microsoft 365
No
Notion
Yes
Okta
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$50 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Trundl
Founded
2014
Country
United States
Website
trundl.com/products/smart-assignments-and-rotations-for-jira/
Vendor Details
Company Name
Unthread
Country
United States
Website
unthread.io
Product Features
Issue Tracking
Assignment Management
No
Dashboard
No
Escalation Management
No
Issue Auditing
No
Issue Scheduling
No
Knowledge Base
No
Project Management
No
Recurring Issues
No
Scheduling
No
Task Management
No