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Description
Smart Assignments and Rotations for Jira is an add-on from the Atlassian Marketplace that streamlines the ticket assignment process in Jira and Jira Service Management by leveraging customizable rules tailored to specific team needs. This tool empowers organizations to set up assignment guidelines based on a variety of criteria, including time zones, team availability, shifts, skill sets, functional areas, and user-defined conditions, thereby facilitating the automatic routing of tickets to the most suitable team member without any need for manual handling. Designed specifically for high-demand service and support settings, it alleviates the burden of constant ticket management and oversight, thus minimizing operational challenges by ensuring a smooth and consistent distribution of tasks. Additionally, it enhances workload balancing by assigning jobs according to logical criteria instead of subjective judgments, fostering a fair environment and mitigating problems like ticket cherry-picking or disproportionate workloads among teams. Ultimately, this tool not only increases efficiency but also contributes to a more equitable and organized work atmosphere.
Description
Tempo Capacity Planner is a Jira-native resource management tool that gives managers real-time visibility into team availability, skill sets, and workload. It helps organizations assign the right people to the right tasks at the right time by providing a bird's-eye view of team bandwidth. Teams can forecast future hiring needs, identify capacity shortfalls, prevent overloading, and optimize workloads across projects. Managers sort resource requests by availability, role, and skill, schedule multiple people on the same Jira item, configure holidays and workloads to avoid burnout, and create recurring plans with approval workflows.
Capacity Planner integrates with Tempo Timesheets for a connected view of planned vs. actual effort, so the plan teams build is continuously measured against the time they actually log. It is part of Tempo's modular, Jira-native suite for Strategic Portfolio Management and sits alongside Financial Manager and Structure PPM, so resourcing decisions tie back to cost and portfolio data. Adopt one app or several – they work better together, every app native to Jira with no separate platform to maintain. From individual team scheduling to organization-wide resource planning across many concurrent projects, Capacity Planner helps deliver work on time and within budget without burning people out.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Jira
Yes
Airbyte
No
Amazon Web Services (AWS)
Yes
Atlassian Clover
Yes
Exply
No
Jira Service Management
Yes
Memtime
No
Microsoft 365
Yes
Plandek
No
Tempo Financial Manager for Timesheets
No
Integrations
Jira
Yes
Airbyte
Yes
Amazon Web Services (AWS)
No
Atlassian Clover
No
Exply
Yes
Jira Service Management
No
Memtime
Yes
Microsoft 365
No
Plandek
Yes
Tempo Financial Manager for Timesheets
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$10/month
- Up to 10 users: $10/month
- 11-100 users: $3.99 per user/month
- 11-100 users: $3.99 per user/month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Trundl
Founded
2014
Country
United States
Website
trundl.com/products/smart-assignments-and-rotations-for-jira/
Vendor Details
Company Name
Tempo Software
Founded
2009
Country
United States
Website
www.tempo.io/products/capacity-planner
Product Features
Issue Tracking
Assignment Management
No
Dashboard
No
Escalation Management
No
Issue Auditing
No
Issue Scheduling
No
Knowledge Base
No
Project Management
No
Recurring Issues
No
Scheduling
No
Task Management
No
Product Features
Resource Management
Capacity Management
Yes
Data Visualization
Yes
Demand Forecasting
No
Drag & Drop
Yes
Employee Scheduling
Yes
Filtered Search
Yes
Resource Allocation
Yes
Skills Tracking
No
Utilization Management
Yes