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features
design
support

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Description

Smart Assignments and Rotations for Jira is an add-on from the Atlassian Marketplace that streamlines the ticket assignment process in Jira and Jira Service Management by leveraging customizable rules tailored to specific team needs. This tool empowers organizations to set up assignment guidelines based on a variety of criteria, including time zones, team availability, shifts, skill sets, functional areas, and user-defined conditions, thereby facilitating the automatic routing of tickets to the most suitable team member without any need for manual handling. Designed specifically for high-demand service and support settings, it alleviates the burden of constant ticket management and oversight, thus minimizing operational challenges by ensuring a smooth and consistent distribution of tasks. Additionally, it enhances workload balancing by assigning jobs according to logical criteria instead of subjective judgments, fostering a fair environment and mitigating problems like ticket cherry-picking or disproportionate workloads among teams. Ultimately, this tool not only increases efficiency but also contributes to a more equitable and organized work atmosphere.

Description

Test Management for Jira is an enterprise tool that allows you to plan, manage and measure your entire testing life cycle within Jira. It supports both agile and waterfall methodologies. TM4J provides mission-critical projects with scalability and availability on any Jira deployment (Cloud Server, DataCenter, Server). TM4J will empower agile teams by enabling BDD at scale using Cucumber or any other compatible gherkin tool for collaboration between developers and testers. You can use up to 70 built in reports to make informed decisions based upon real-time metrics throughout your software development lifecycle. Our powerful FREE REST API makes it easy to integrate CI servers, DevOps, and test automation tools and frameworks. This will help you save time and effort. TM4J has been used by over 3.000 clients around the world and is the best QA and Testing app for Jira.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Jira Yes 
Amazon Web Services (AWS) Yes 
Atlassian Clover Yes 
Jira Service Management Yes 
Microsoft 365 Yes 
QF-Test No 
monday AI work platform Yes 

Integrations

Jira Yes 
Amazon Web Services (AWS) No 
Atlassian Clover No 
Jira Service Management No 
Microsoft 365 No 
QF-Test Yes 
monday AI work platform No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$10.00/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Trundl

Founded

2014

Country

United States

Website

trundl.com/products/smart-assignments-and-rotations-for-jira/

Vendor Details

Company Name

SmartBear

Founded

2009

Country

United States

Website

smartbear.com/product/tm4j/overview/

Product Features

Issue Tracking

Assignment Management No 
Dashboard No 
Escalation Management No 
Issue Auditing No 
Issue Scheduling No 
Knowledge Base No 
Project Management No 
Recurring Issues No 
Scheduling No 
Task Management No 

Product Features

Agile Project Management Tools

Backlog Management No 
Feedback Management No 
Gantt/Timeline View No 
Kanban Board No 
Prioritization No 
Request Management No 
Resource Management No 
Retrospectives Management No 
Status Tracking Yes 
Supports Scrum No 
Team Management No 
Template Management No 
Workflow Management Yes 

Automated Testing

Hierarchical View Yes 
Move & Copy Yes 
Parameterized Testing Yes 
Requirements-Based Testing Yes 
Security Testing No 
Supports Parallel Execution No 
Test Script Reviews Yes 
Unicode Compliance No 

Bug Tracking

Backlog Management No 
Filtering Yes 
Issue Tracking Yes 
Release Management Yes 
Task Management No 
Ticket Management No 
Workflow Management Yes 

Continuous Integration

Build Log No 
Change Management No 
Configuration Management No 
Continuous Delivery Yes 
Continuous Deployment Yes 
Debugging No 
Permission Management No 
Quality Assurance Management No 
Testing Management Yes 

DevOps

Approval Workflow Yes 
Dashboard Yes 
KPIs No 
Policy Management No 
Portfolio Management No 
Prioritization No 
Release Management No 
Timeline Management No 
Troubleshooting Reports No 

Issue Tracking

Assignment Management Yes 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing Yes 
Issue Scheduling Yes 
Knowledge Base No 
Project Management No 
Recurring Issues No 
Scheduling No 
Task Management No 

Performance Testing

API Testing No 
Benchmarking No 
Cross Browser Testing No 
Debugging No 
Historical Reporting No 
Load Testing No 
Mobile Testing No 
Parallel Testing No 
Regression Testing Yes 
UI Testing No 
Web Testing No 

Quality Management

Audit Management No 
Complaint Management No 
Compliance Management No 
Corrective and Preventive Actions (CAPA) No 
Defect Tracking Yes 
Document Control No 
Equipment Management No 
ISO Standards Management No 
Maintenance Management No 
Risk Management No 
Supplier Quality Control No 
Training Management No 

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