Average Ratings 0 Ratings
Average Ratings 0 Ratings
Average Ratings 10 Ratings
Description
Ensure your staff consistently meet customer expectations by utilizing our complimentary smart learning network, which features job-specific and customizable training resources focused on beverage knowledge and service skills. Foster communication among teams, track performance through quizzes and logged hours, and recognize hard work with certificates and rewards to boost morale. Pinpoint any training gaps to maintain quality and uniformity across your service. Take advantage of our Virtual Menu tool to instruct bartenders, waitstaff, and service personnel on the drinks and products available at your establishment. Select only the training materials that align with your sales objectives. Equip your staff with the same exceptional features available on-site, tailored for retail needs, all at no cost. Eliminate the complexities of traditional training methods—enroll your team today and have them start their training tomorrow. There’s no need to juggle schedules or manage physical documents anymore. Empower your team with the resources they need to thrive in their roles. Notably, hospitality establishments that implement four hours of training see a 20% reduction in employee turnover, alongside increased customer loyalty and elevated spending per visit, proving the significant return on investment that effective training can yield. Additionally, ongoing training fosters a culture of continuous improvement, ultimately enhancing the overall guest experience.
Description
learnTrac has transformed the landscape of workplace learning management by pioneering a system that organizes educational content around specific job roles, ensuring that each program is composed of targeted courses identified through a thorough training needs analysis. Our suite of compliance-oriented courses has been meticulously crafted by our knowledgeable team of specialists. Each course is designed to be fully interactive and incorporates quizzes and assessments to facilitate effective learning. We create captivating and interactive educational experiences tailored to meet the unique requirements of your workplace environment. Should you need a customized online course for your organization, we are here to assist you. With just a click, you can launch, track, and report on your training initiatives. Our platform allows you to develop dynamic e-learning courses specifically for your team and centralize all training records in a single location. Explore a wide selection of top-notch safety courses from our extensive library to ensure compliance with safety regulations and mitigate workplace injuries. By enhancing your employees' skills and performance, you can foster a more productive and safer work environment. Our commitment is to empower your organization through tailored learning solutions that drive success.
Description
Livepro is the ideal Knowledge Management solution for Customer Service/Experience. Livepro can be used in any setting, including behind the counter, on the field, or customer self-service. It has the tools to increase cx scores and reduce training times. It also helps ensure compliance and staff engagement. Livepro is a purpose-built Knowledge Management system for customer experience. We are focused on providing answers to agents and not lengthy, complex documents. Livepro's powerful features such as search and easy-to-follow process guidance make this possible. Livepro is easy to use and requires little training. This increases staff confidence and customer satisfaction while reducing AHT and training costs. Customers will be more satisfied with livepro by reducing AHT by 25% and reducing transfers by as much as 35% Increased staff engagement and shorter induction-training periods. Increase Compliance and Risk with Authored Content & SOC Certified Secured data.
API Access
Has API
API Access
Has API
API Access
Has API
Integrations
Genesys Cloud CX
Microsoft Teams
NICE CXone Mpower
Salesforce
Slack
V-Person
Zendesk
Integrations
Genesys Cloud CX
Microsoft Teams
NICE CXone Mpower
Salesforce
Slack
V-Person
Zendesk
Integrations
Genesys Cloud CX
Microsoft Teams
NICE CXone Mpower
Salesforce
Slack
V-Person
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Small Batch Learning
Founded
2014
Country
Singapore
Website
smallbatchlearning.com
Vendor Details
Company Name
Your Safety Partners
Country
Australia
Website
www.learntrac.com.au
Vendor Details
Company Name
livepro
Founded
2001
Country
Australia | USA
Website
www.livepro.com
Product Features
Training
Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
eCommerce
Product Features
Compliance
Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation
EHS Management
Audit Management
Corrective / Preventive Actions
Environmental Management
Environmental Risk Assessment
Forms Management
Incident Management
Industrial Safety Management
Injury Reporting
Inspection Management
MSDS
OSHA Recordkeeping
Occupational Health Management
Safety Risk Assessment
Training Management
Waste Management
Learning Management Systems (LMS)
Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Corporate / Business
Customizable
Gamification
Learner Portal
Mobile Learning
Open Source
SCORM Compliance
Synchronous Learning
Video Conferencing
eCommerce
eLearning Companies
Training
Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
eCommerce
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Training
Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
eCommerce
Work Instructions
Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control