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Description
Cloud-based call center software is designed to resolve the challenges faced by traditional on-premise systems. Our solution enables businesses to operate their call centers from anywhere while safeguarding their data against potential security breaches. Sip2Dial’s innovative cloud call center software equips agents with essential tools and relevant information. Featuring a user-friendly interface, our platform seamlessly integrates customer interactions from multiple channels and allocates them to the appropriate agents. A standout feature of our software is its ability to minimize hold times by offering customers the option to receive a callback when their turn arrives, enhancing their experience. This approach not only increases visibility and transparency but also simplifies operations significantly. At Sip2Dial, we prioritize understanding the unique needs of our clients, dedicating time to customize deployments that cater specifically to various contact center requirements. By conducting thorough data collection and analytics, we aim to enhance operational efficiency, optimize resource utilization, and foster improved business results. Ultimately, our commitment is to empower businesses with the tools they need for effective communication and customer satisfaction.
Description
Zultys has developed its Integrated Contact Center (ICC) to enhance operational efficiency and effectively manage a large influx of customer calls. This solution is accessible as either a web-based or desktop application and is bundled with features aimed at optimizing workflows and improving customer interactions. ICC has the potential to boost the productivity and performance of customer service teams, regardless of their size or the volume of calls they handle. It intelligently directs incoming calls to agent phone lines based on established criteria and current conditions, allowing calls to either ring all team members or be directed to one individual at a time, depending on preferred working methods. Additionally, callers can be matched with the most suitable representative based on specific requirements, ensuring they receive the best assistance possible. If a customer decides to call back shortly after their initial interaction, they can be connected to the same agent who previously assisted them, eliminating the need for repetitive explanations. Furthermore, the system offers a customizable, real-time overview of all ongoing activities through features like Wallboard and SuperView, providing valuable insights for team management and performance tracking. Ultimately, this comprehensive solution aims to enhance both the efficiency of operations and the overall customer experience.
API Access
Has API
API Access
Has API
Pricing Details
$19.95 per user per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Sip2Dial
Founded
2015
Country
United States
Website
sip2dial.com
Vendor Details
Company Name
Zultys
Founded
2001
Country
United States
Website
www.zultys.com/integrated-contact-center/
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Product Features
Payment Processing
ACH Check Transactions
Bitcoin Compatible
Debit Card Support
Gift Card Management
Mobile Payments
Online Payments
POS Transactions
Receipt Printing
Recurring Billing
Signature Capture