Average Ratings 1 Rating
Average Ratings 0 Ratings
Description
Determining the appropriate level of customer support has become increasingly complex. Simplr offers a solution where you only pay for the customer support services you actually utilize, rather than relying on estimates of your needs. Our customer support operates around the clock and can adapt instantly to your demands, effectively mirroring the performance of your best agents. With our flexible outsourcing model for customer service, you are charged solely for successful outcomes—eliminating costs associated with inactivity or inefficiency. Enjoy 24/7 support that adjusts to your needs on a moment's notice. Our team consists of exceptional professionals who stand out from conventional contact center employees. Utilizing cutting-edge technology, we emulate the strengths of your top representatives to ensure every customer inquiry is addressed with excellence. Moreover, we are backed by Asurion, the foremost provider of tech protection and support globally, which ensures Simplr benefits from robust financial support, top-tier data security, and a wealth of enterprise-level customer service capabilities. With Simplr, you can confidently streamline your customer support strategy and focus on delivering an outstanding experience to your customers.
Description
Fast-growing companies can bring their workplaces closer together. Twine is a communication tool for modern workplaces.
Apps such as Knowledge, News & Broadcast and Wellbeing allow you to bring together your people, content, and ideas in one place.
These can be integrated with your existing systems as well: sign-on with Okta or Active Directory, pull files from Dropbox, Google, Box, and many other features. It's modular so you can choose the features that you need and build your ideal digital workplace.
Check out the promo video here: https://ancillary-proxy.atarimworker.io?url=https%3A%2F%2Fwww.twineapp.com%2Ffeature-video
API Access
Has API
No
API Access
Has API
No
Integrations
Active Directory
No
Airtable
No
Box
No
Dropbox
No
Figma
No
Google Drive
No
Google Workspace
No
LinkedIn
No
Lynx
No
Microsoft OneDrive
No
Integrations
Active Directory
Yes
Airtable
Yes
Box
Yes
Dropbox
Yes
Figma
Yes
Google Drive
Yes
Google Workspace
Yes
LinkedIn
Yes
Lynx
Yes
Microsoft OneDrive
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$6.00/month/user
1-200 users - $6 per user per month
200+ users - price on request
200+ users - price on request
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Asurion
Founded
1994
Country
United States
Website
www.simplr.ai/
Vendor Details
Company Name
Twine
Founded
2015
Country
United Kingdom
Website
www.twineapp.com
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Product Features
Digital Workplace
Activity / News Feed
Yes
Calendar Management
Yes
Chat / Messaging
Yes
Content Management
Yes
Document Management
Yes
Employee Directory
Yes
File Sharing
Yes
Knowledge Management
Yes
Surveys & Feedback
Yes
Task Management
No
Intranet
Activity / News Feed
Yes
Blogs
Yes
Calendar Management
Yes
Content Management
Yes
Discussions / Forums
Yes
Employee Directory
Yes
Knowledge Management
Yes
Policy Management
Yes
Search
Yes
Wiki
Yes
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
Yes
Decision Tree
Yes
Discussion Boards
Yes
Full Text Search
No
Knowledge Base Management
Yes
Self Service Portal
Yes
Portal
Chat
Yes
Collaboration
Yes
Content Management
Yes
Document Management
Yes
File Sharing
Yes
Search
Yes
Remote Work
Collaboration
No
Credential Management
No
Electronic Signature
No
Employee Monitoring
No
Live Chat
No
Meeting Management
No
Project Management
No
Remote Access
No
Remote Support
No
Screen Sharing
No
Softphone
No
Task Management
No
Time Zone Tracking
No
Video Chat
No
Web Conferencing
No