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Description
Develop and nurture cross-channel connections to enhance customer satisfaction with an impressive 50 million transactions monthly, 10 million bot interactions, and engagement across 500 million sites and over 15 major social networks as well as five primary instant messaging platforms—creating a cohesive digital engagement experience with a customer experience (CX) focus! Our goal is to empower every organization globally to enhance customer happiness. Currently, 70 of the top 100 most valuable brands recognize us as the essential ingredient in crafting remarkable customer experiences. By facilitating millions of interactions across various non-voice channels, SimplySocial ensures exemplary customer support with complete omni-channel integration. Leveraging advanced machine learning and cutting-edge AI for both agents and customer interactions, we are pioneers in conversation management. Simplify360 enables you to efficiently dispatch responses, manage replies, and publish content across multiple messaging platforms such as WhatsApp, WeChat, Line, Viber, and SMS, making it a comprehensive solution for all your non-voice customer service needs. This innovative approach ensures that businesses can maintain strong relationships with their customers while streamlining their communication efforts.
Description
SmartMessage is a comprehensive marketing and customer experience platform designed to empower top brands to efficiently enhance their communications with millions of customers simultaneously. With the SmartMessage Marketing Platform, organizations can effortlessly scale relevant messaging to reach vast audiences at any time and from anywhere. Our advanced real-time data processing enables companies to react promptly and meaningfully to the needs and behaviors of their customers. By utilizing SmartMessage, leading global brands can establish deeper connections with their clients and provide timely, relevant engagement across multiple channels. In our complimentary exclusive guide, you will discover strategies to optimize your use of communication channels such as email, SMS, and push notifications. Additionally, you will explore the distinctive features of SmartMessage that assist you in achieving your business goals. Whether on-premise or cloud-based, SmartMessage consolidates all your marketing tools into one seamless, integrated platform, simplifying everything from content management to the automation of omni-channel customer journeys. This holistic approach not only enhances efficiency but also maximizes the effectiveness of your marketing campaigns.
API Access
Has API
API Access
Has API
Integrations
B2Metric
Facebook
Instagram
LINE
LinkedIn
Microsoft Dynamics 365
Pinterest
ULAP SBCaaS
Viber
WeChat
Integrations
B2Metric
Facebook
Instagram
LINE
LinkedIn
Microsoft Dynamics 365
Pinterest
ULAP SBCaaS
Viber
WeChat
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Simplify360
Founded
2009
Country
United States
Website
simplify360.com
Vendor Details
Company Name
SmartMessage
Founded
2005
Country
Turkey
Website
www.smartmessage.com
Product Features
Campaign Management
Channel Management
Contact Database
Email Marketing
Event Triggered Actions
Lead Management
Multi-Campaign
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Review Management
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label
Social Media Monitoring
Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking
Product Features
Marketing Automation
A/B Testing
Analytics / ROI Tracking
Artificial Intelligence
Content / Blogging Platform
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking
