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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Sigma CC&B is an online customer care system that offers a user-friendly interface for customer service agents to retrieve customer data efficiently. Specifically designed for Retail Energy Providers, CC&B facilitates the comprehensive management of daily operations and fosters the growth of customer satisfaction and retention. It encompasses a wide range of functions, including Prospect and Campaign Management, Business Intelligence Reporting, and more, effectively catering to various commodities like electricity, gas, and non-commodity offerings. The Customer Portfolio screen presents a concise overview of essential customer data while offering easy access to detailed information, such as billing specifics, market activities, meter readings, contract information, and customer communications. Furthermore, CC&B enables real-time interactions for customer care representatives, streamlining the process from initial customer contact to the completion of payment transactions. This integrated approach not only enhances operational efficiency but also ensures that customer needs are met promptly and effectively.

Description

We developed Stripe Sigma to assist businesses in efficiently analyzing their Stripe data, allowing teams to gain quicker insights into their operations. You can utilize pre-existing SQL queries or create your own custom queries directly within the Stripe dashboard, eliminating the need for data engineering expertise. With organized access to your data, it becomes straightforward to pinpoint customers at risk of churning, identify regions that generate the highest revenue, and much more. You can quickly get answers to any questions related to your Stripe data whenever you need them. Additionally, reports can be set up to generate automatically on a daily, weekly, or monthly basis, helping you stay organized. Enhance your workflow by saving frequently used queries for rapid access. Furthermore, you can share your queries with other teams right within Sigma or export them as CSV files. Stripe Sigma is utilized by business teams to streamline operations, finance teams to expedite financial closures, data teams for in-depth analysis of metrics like ARPU and churn, and product management to discover new business opportunities. This multifaceted tool is designed to cater to various needs, making it an invaluable asset for any organization.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

No images available

Screenshots View All

Integrations

Amazon Redshift No 
Shopify No 
Sigma No 
Snowflake No 
Stripe No 

Integrations

Amazon Redshift Yes 
Shopify Yes 
Sigma Yes 
Snowflake Yes 
Stripe Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$10 per month
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

ESG

Founded

1998

Country

United States

Website

www.isigma.net

Vendor Details

Company Name

Stripe

Founded

2010

Country

United States

Website

stripe.com/sigma

Product Features

Utility Billing

ACH Payment Processing No 
Account Management No 
Billing & Invoicing No 
Cable No 
Collections Management No 
Customer Management No 
Electricity Yes 
Meter Management Yes 
Metered Billing No 
Move In / Move Out No 
Natural Gas Yes 
Non-Metered Billing No 
Online Payment Processing No 
Penalty / Cut-Off Processing No 
Rate Management Yes 
Service Call Management No 
Trash No 
Water Yes 
Work Order Management No 

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