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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Sigma CC&B is an online customer care system that offers a user-friendly interface for customer service agents to retrieve customer data efficiently. Specifically designed for Retail Energy Providers, CC&B facilitates the comprehensive management of daily operations and fosters the growth of customer satisfaction and retention. It encompasses a wide range of functions, including Prospect and Campaign Management, Business Intelligence Reporting, and more, effectively catering to various commodities like electricity, gas, and non-commodity offerings. The Customer Portfolio screen presents a concise overview of essential customer data while offering easy access to detailed information, such as billing specifics, market activities, meter readings, contract information, and customer communications. Furthermore, CC&B enables real-time interactions for customer care representatives, streamlining the process from initial customer contact to the completion of payment transactions. This integrated approach not only enhances operational efficiency but also ensures that customer needs are met promptly and effectively.

Description

Tailored specifically for the manufacturing sector, SigmaMRP seamlessly integrates with the SigmaTEK suite as well as other business systems you may use. It allows you to oversee essential business information, manage inventory, handle transactions, and maintain relationships with customers and suppliers, all from a centralized platform. With SigmaMRP, you can monitor every job for your customers from the initial quotation all the way through manufacturing, delivery, and invoicing, eliminating the need for duplicate data entry and reducing the risk of lost documents. This system provides a comprehensive audit trail that fosters customer trust and minimizes confusion, while also meticulously tracking costs, sales prices, and margins to offer a clear snapshot of profitability. Additionally, jobs are monitored throughout their lifecycle, providing immediate status updates for any order within your organization. Featuring a programmable scripting engine, SigmaMRP allows for custom cost formulas applicable to any operation within any assembly, ensuring you achieve the precise pricing you need for your business needs. Overall, SigmaMRP enhances operational efficiency and supports informed decision-making in the manufacturing process.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

ESG

Founded

1998

Country

United States

Website

www.isigma.net

Vendor Details

Company Name

SigmaTEK Systems

Founded

1993

Country

United States

Website

www.sigmanest.com/products/sigmamrp/

Product Features

Utility Billing

ACH Payment Processing No 
Account Management No 
Billing & Invoicing No 
Cable No 
Collections Management No 
Customer Management No 
Electricity Yes 
Meter Management Yes 
Metered Billing No 
Move In / Move Out No 
Natural Gas Yes 
Non-Metered Billing No 
Online Payment Processing No 
Penalty / Cut-Off Processing No 
Rate Management Yes 
Service Call Management No 
Trash No 
Water Yes 
Work Order Management No 

Product Features

MRP

Bills of Material No 
Compliance Management No 
Document Management No 
Forecasting No 
Formula Management No 
Inventory Management Yes 
Order Management Yes 
Process Manufacturing No 
Product Configurator No 
Production Scheduling Yes 
Quality Control No 
Quality Management Yes 
Quote Management No 
Reporting/Analytics Yes 
Resource Management No 
Safety Management Yes 
Supplier Management No 
Supply Chain Management No 

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