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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Sigma CC&B is an online customer care system that offers a user-friendly interface for customer service agents to retrieve customer data efficiently. Specifically designed for Retail Energy Providers, CC&B facilitates the comprehensive management of daily operations and fosters the growth of customer satisfaction and retention. It encompasses a wide range of functions, including Prospect and Campaign Management, Business Intelligence Reporting, and more, effectively catering to various commodities like electricity, gas, and non-commodity offerings. The Customer Portfolio screen presents a concise overview of essential customer data while offering easy access to detailed information, such as billing specifics, market activities, meter readings, contract information, and customer communications. Furthermore, CC&B enables real-time interactions for customer care representatives, streamlining the process from initial customer contact to the completion of payment transactions. This integrated approach not only enhances operational efficiency but also ensures that customer needs are met promptly and effectively.

Description

Sigma's energy and carbon management software enhances your energy management and sustainability initiatives through a methodical, coordinated, and unified framework. Serving as a central data hub for your entire energy portfolio, Sigma makes navigating the intricacies of energy management more straightforward. This cutting-edge solution enables you to effectively develop and implement your digital energy management strategy, reduce carbon emissions, introduce new practices and policies, optimize resources, and minimize operational costs, all through a single platform. With a focus on data integrity, Sigma offers a comprehensive Monitoring and Targeting (M&T) solution, featuring advanced capabilities for meter data monitoring, validation, alert notifications, and automated gap-filling. By establishing a strong data infrastructure with precise, comprehensive, consistent, and timely information, Sigma provides a single source of truth that empowers you to meet all reporting and compliance obligations with assurance. Furthermore, Sigma’s Energy Intelligence module transforms data into actionable insights, enabling informed decision-making and strategic planning for your energy initiatives.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

ESG

Founded

1998

Country

United States

Website

www.isigma.net

Vendor Details

Company Name

TEAM

Founded

1985

Country

United Kingdom

Website

www.teamenergy.com/energy-management-software/

Product Features

Utility Billing

ACH Payment Processing No 
Account Management No 
Billing & Invoicing No 
Cable No 
Collections Management No 
Customer Management No 
Electricity Yes 
Meter Management Yes 
Metered Billing No 
Move In / Move Out No 
Natural Gas Yes 
Non-Metered Billing No 
Online Payment Processing No 
Penalty / Cut-Off Processing No 
Rate Management Yes 
Service Call Management No 
Trash No 
Water Yes 
Work Order Management No 

Product Features

Building Maintenance

Asset Tracking Yes 
Commercial Properties Yes 
Customer Database Yes 
Dispatch Management Yes 
Inventory Management Yes 
Job Costing No 
Job Management No 
Maintenance Scheduling Yes 
Residential Properties No 
Routing Yes 
Scheduling Yes 
Work Order Management No 

Energy Management

Benchmarking Yes 
Bill Audit Yes 
Bill Database Yes 
Bill Importing Yes 
Budgeting & Forecasting Yes 
Compliance Management Yes 
Contract Management No 
Cost / Use Reporting Yes 
Emissions Monitoring Yes 
Energy Price Analysis Yes 
Facility Scheduling Yes 
Greenhouse Gas Tracking Yes 
Load Control Yes 
Load Forecasting Yes 
Meter Tracking Yes 
Risk Management No 
Weather Normalization No 

Facility Management

Asset Management Yes 
Commercial Properties Yes 
Equipment Management Yes 
Facility Scheduling Yes 
Incident Management Yes 
Inspection Management Yes 
Inventory Control No 
Maintenance Tracking Yes 
Preventive Maintenance Yes 
Residential Properties No 
Room Scheduling No 
Schools Yes 
Space Planning No 
Vendor Management Yes 
Visitor Management No 
Work Order Management No 

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