Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Shipway - Shipping Automation software allows Ecommerce Brands automate. It takes care of all aspects of order processing, fulfillment, returns & exchange, customer communication, and NDR management. It also allows you to create and print bulk shipping labels in one click. Shipway also offers a Branded Order Tracking Page, which allows you to promote and up-sell other products to your customers. This allows you to sell more and improves the overall shopping experience for your customers online. The app allows you to manage all aspects of your return orders. It includes a DIY page with all the questions, an automated status update for customers regarding their return order status, instant refunds and seamless exchange with variants.

Description

Our RMA software is designed to assist small and medium-sized enterprises in managing product returns effectively while prioritizing customer satisfaction. With it, you can monitor returns, access customers' service histories with ease, and gain valuable insights into the reasons behind product returns as well as your team's performance metrics. This all-in-one system consolidates returns tracking, parts requests, testing, reporting, customer information, and more, providing you with a comprehensive view of your returns operations. You will have immediate access to the current status of your return processes, ensuring that both you and your customers remain up-to-date. As your team completes tasks, returns seamlessly progress to the next phase, keeping customers informed at every step. The clarity of the return process is maintained for everyone involved. Furthermore, you can generate detailed reports on testing, cases, returns, parts requests, shipping, and user activity, among other aspects. By filtering data according to specific parameters like date ranges and product categories, you can extract precisely the information you require for informed decision-making. Additionally, this software enhances operational efficiency, ultimately leading to improved customer experiences and satisfaction.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

BigCommerce Yes 
Browntape Yes 
CS-Cart Free Yes 
Convertway by Unicommerce Yes 
Increff Omni WMS Yes 
Magento Yes 
O2VEND Yes 
Quickwork Yes 
ShipEak Yes 
Shiprocket Yes 
Shopify Yes 
Unicommerce Yes 
Vin WMS Yes 
WooCommerce Yes 
Zendesk No 
Zoho CRM Yes 
eBay Yes 

Integrations

BigCommerce No 
Browntape No 
CS-Cart Free No 
Convertway by Unicommerce No 
Increff Omni WMS No 
Magento No 
O2VEND No 
Quickwork No 
ShipEak No 
Shiprocket No 
Shopify No 
Unicommerce No 
Vin WMS No 
WooCommerce No 
Zendesk Yes 
Zoho CRM No 
eBay No 

Pricing Details

$19.99 per user per month
Free Trial Yes 
Free Version No 

Pricing Details

$29.50 per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Shipway by Unicommerce

Founded

2015

Country

India

Website

shipway.com

Vendor Details

Company Name

SupportSync

Founded

2015

Country

United States

Website

www.supportsync.com

Product Features

Order Fulfillment

Choose Shipping Service Yes 
Global Shipping No 
Inventory Management No 
Multi-Channel Support Yes 
Order Management Yes 
Production Logistics No 
Recycling No 
Returns Management Yes 
Supply Chain Management Yes 
eCommerce Integration Yes 

Shipping

Air Shipping No 
Bills of Lading Yes 
Container Shipping No 
Freight Shipping Yes 
Ground Shipping Yes 
Import / Export No 
Ocean Shipping No 
Parcel Shipping Yes 
Quotes / Estimates No 
Shipment Tracking Yes 
Warehouse Management No 

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat No 
Performance Metrics Yes 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Inventory Management

Alerts/Notifications Yes 
Barcoding / RFID Yes 
Forecasting No 
Inventory Optimization No 
Kitting No 
Manufacturing Inventory Management Yes 
Mobile Access Yes 
Multi-Channel Management Yes 
Product Identification Yes 
Reorder Management No 
Reporting/Analytics Yes 
Retail Inventory Management Yes 
Supplier Management No 
Warehouse Management Yes 

Retail Management

CRM Yes 
Commission Management Yes 
Email Marketing Yes 
Employee Management Yes 
Loyalty Program Yes 
Mail Order Yes 
Merchandise Management Yes 
Multi-Location Yes 
Order Management Yes 
Purchase Order Management Yes 
Reporting/Analytics Yes 
Returns Management Yes 
eCommerce No 

Alternatives

Alternatives

Return Prime Reviews

Return Prime

Appsdart
RenewityRMA Reviews

RenewityRMA

Renewity Systems