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Description
Handle customer support and communication seamlessly within Slack. Collaborate on shared email accounts, such as support@your.domain, without the need to exchange passwords among team members. SharedInbox easily integrates with any existing email service you use, and you can acquire an @in.sharedinbox.co email for forwarding purposes. Simply type the command SharedInbox /compose to draft emails for anyone, and when responding to email threads, just select Reply Mail. Each email interaction, whether incoming or outgoing, generates a new Slack Message Thread, allowing you to tag colleagues and engage in discussions effortlessly. Additionally, every account features a support site where users can submit and manage their support inquiries. There's no need for new installations or applications since you can utilize a tool your team is already comfortable with—Slack. Be informed when your emails are sent and opened, and view attached files and images directly within Slack. You can also create a personalized email signature and set up an automatic reply message for incoming emails, enhancing your communication efficiency. This streamlined process ensures that your team stays connected and organized while managing customer support.
Description
Slicki provides a seamless way to manage and access information associated with your Slack channels. Consider it a wiki specifically designed for Slack, functioning as an intranet, a document management system, and a knowledge base all in one. When you integrate the Slicki App into your Slack workspace, your team can instantly create, access, and update pages of information directly within Slack. This tool serves as an excellent method for sharing insights, transforming conversations into documentation, and efficiently organizing and retrieving data pertinent to your organization in a format that your team members already know well. Moreover, Slicki is accessible through any desktop or mobile browser by simply substituting your "slack.com" team URL with "slicki.wiki," allowing you to view your Slicki content in a familiar structure. This integration enhances collaboration and ensures that valuable information is always at your fingertips, streamlining processes and improving productivity across the board.
API Access
Has API
No
API Access
Has API
No
Integrations
Slack
Yes
Gmail
Yes
Google Cloud Platform
Yes
Microsoft Outlook
Yes
Yahoo! Mail
Yes
Integrations
Slack
Yes
Gmail
No
Google Cloud Platform
No
Microsoft Outlook
No
Yahoo! Mail
No
Pricing Details
$5 per month
Free Trial
Yes
Free Version
No
Pricing Details
$20 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
SharedInbox
Founded
2018
Country
India
Website
sharedinbox.co
Vendor Details
Company Name
Slicki
Founded
2018
Country
Denmark
Website
www.slicki.wiki/
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
