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Description
Handle customer support and communication seamlessly within Slack. Collaborate on shared email accounts, such as support@your.domain, without the need to exchange passwords among team members. SharedInbox easily integrates with any existing email service you use, and you can acquire an @in.sharedinbox.co email for forwarding purposes. Simply type the command SharedInbox /compose to draft emails for anyone, and when responding to email threads, just select Reply Mail. Each email interaction, whether incoming or outgoing, generates a new Slack Message Thread, allowing you to tag colleagues and engage in discussions effortlessly. Additionally, every account features a support site where users can submit and manage their support inquiries. There's no need for new installations or applications since you can utilize a tool your team is already comfortable with—Slack. Be informed when your emails are sent and opened, and view attached files and images directly within Slack. You can also create a personalized email signature and set up an automatic reply message for incoming emails, enhancing your communication efficiency. This streamlined process ensures that your team stays connected and organized while managing customer support.
Description
Provide your potential customers with a tailored purchasing journey and monitor their interactions through sophisticated analytics every time you share content with them. By investing some time, sales professionals can create a personalized content hub that allows buyers to engage and share information with their decision-making teams. This exclusive content page is specifically designed for that particular opportunity, offering a significantly better user experience compared to cumbersome attachments that often get lost in lengthy email exchanges. Additionally, Sho provides insights into who is viewing specific content and the duration of their engagement. You have the power to dictate what each user sees next, and we even notify you when they are online, enabling real-time conversations. Sho consolidates all parties and materials in a single collaborative space, ensuring a quicker, simpler, and more enjoyable experience for your customer. Eliminate the hassle of navigating through links and attachments buried in extensive email threads. With Sho, your buyers will have everything they need at their fingertips, enhancing their overall satisfaction.
API Access
Has API
API Access
Has API
Integrations
Gmail
Google Cloud Platform
Microsoft Outlook
Slack
Teamstack
Yahoo! Mail
Integrations
Gmail
Google Cloud Platform
Microsoft Outlook
Slack
Teamstack
Yahoo! Mail
Pricing Details
$5 per month
Free Trial
Free Version
Pricing Details
$20 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
SharedInbox
Founded
2018
Country
India
Website
sharedinbox.co
Vendor Details
Company Name
ShoDeck
Founded
2013
Country
United Kingdom
Website
shodeck.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Sales Content Management
Audio / Video Recording
Audio File Management
Branded Sales Content
Centralized Sales Content Repository
Collaboration Tools
Content Recommendations
Email Management
Engagement Analytics
Interaction Tracking
Personalization
Sales Partner Management
Sales Training / Onboarding
Video File Management
Sales Enablement
Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management
