Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Knowledge automation tailored for teams that interact directly with customers can significantly enhance productivity. Often, these teams lose precious hours searching for the essential information required to perform their tasks effectively. Seva provides seamless access to vital knowledge, allowing customer-facing teams to achieve superior business results more swiftly than ever before. Our artificial intelligence harnesses the collective expertise of your team, supporting every sales, marketing, and customer support member in real-time. The time spent hunting for or recreating information detracts from valuable opportunities to engage potential clients when it matters most. With Seva, sales professionals can elevate the quality of their clients' experiences by enhancing their responsiveness and allowing them to prioritize relationship-building over tedious searches. Meanwhile, marketers often express frustration as a staggering 70% of valuable marketing resources remain underutilized simply because they are hard to locate. By utilizing Seva, marketers can effectively direct sales teams to the precise information they require while also gaining actionable insights derived from data analytics, thus fostering a more efficient and informed approach across the board. This integration of knowledge automation not only streamlines processes but also cultivates a more collaborative environment for all teams involved.
Description
Wisdom WFM. This is the most reliable and easy way to manage your workforce. It's easy to have happy agents, short wait times and high productivity. Wisdom WFM is the market leader for Modern AI Based Workforce Management. It was the first company to use real data for forecasting, and it remains the only one with this capability. Wisdom uses an AI-based solution that analyzes every transaction detail. It can forecast and schedule chat, phone, and email calls. Wisdom WFM is a complete solution which has been proven to reduce wait time, reduce customer complaints and improve the job satisfaction of your front-line staff.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Asana
Yes
Box
Yes
Dropbox
Yes
Google Chrome
Yes
Google Drive
Yes
Jira
Yes
Microsoft Teams
Yes
Salesforce
Yes
Slack
Yes
Zendesk
Yes
Integrations
Asana
No
Box
No
Dropbox
No
Google Chrome
No
Google Drive
No
Jira
No
Microsoft Teams
No
Salesforce
No
Slack
No
Zendesk
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$2000.00/month/user
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Seva
Country
United States
Website
www.hiseva.com
Vendor Details
Company Name
L3 Prime
Founded
2002
Country
Canada
Website
wisdomwfm.com
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
No
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
No
Self Service Portal
No
Sales Enablement
Collaboration
No
Contact Management
No
Content Management
No
Document Management
No
Goals / Quota Management
No
Lead Management
No
Meeting Management
No
Performance Management
No
Presentation Management
No
Proposal Management
No
Territory Management
No
Training Management
No
Product Features
Workforce Management
Budgeting & Forecasting
Yes
Contractor Management
No
Employee Lifecycle Management
Yes
Labor Projection
Yes
Performance Appraisal
Yes
Recruiting Management
No
Scheduling
Yes
Skills Tracking
Yes
Time & Attendance
Yes
Variable Workforce
Yes