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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Servicetrac empowers service contractors across the cleaning, security, and facilities management industries to fulfill their commitments to clients effectively. By managing everything from tasks and incidents to tours and patrols, as well as assessing the quality of services rendered, Servicetrac enhances performance, minimizes costs and risks, and boosts customer satisfaction. With its centralized platform, users gain improved oversight of field operations and team activities, complemented by service-level insights that inform strategic decisions and help meet Service Level Agreements (SLAs). Additionally, Servicetrac captures data in real-time, providing alerts for critical updates, which enables proactive, data-informed decision-making to mitigate risks and ensure high-quality customer service. Furthermore, the system promotes SLA compliance and effective service delivery by allowing mobile audits and inspections at client locations, while aggregating essential data to a central hub for streamlined management. This comprehensive approach not only enhances operational efficiency but also empowers contractors to build stronger relationships with their customers.

Description

fmPilot offers comprehensive solutions for facility work order management tailored to multi-location businesses. This innovative application consolidates work orders, ensuring streamlined processes for managing service providers and handling maintenance requests effectively. With fmPilot, facility managers have a centralized platform where they can initiate, monitor, and assess facility work seamlessly. Users can conveniently access the application via a web portal or mobile app, allowing them to submit work orders, provide comments, and upload photos in real-time, while also having the capability to approve quotes and invoices. The newly introduced fmPilot mobile app from FacilitySource empowers facility managers to request repair services directly from their iPhone or iPad. By simplifying the repair request process, this app meets the demand for mobile accessibility in requesting maintenance services. Users are encouraged to download the fmPilot app today to unlock additional features, including photo uploads for requested repairs and access to valuable training resources and videos. With these tools at their disposal, facility managers can enhance their operational efficiency and service quality.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

TEAM Software

Founded

1989

Country

United States

Website

teamsoftware.com/software/servicetrac/

Vendor Details

Company Name

FacilitySource

Founded

2005

Country

United States

Website

facilitysource.com/fmpilot-demo-request/

Product Features

Facility Management

Asset Management No 
Commercial Properties No 
Equipment Management No 
Facility Scheduling No 
Incident Management No 
Inspection Management No 
Inventory Control No 
Maintenance Tracking No 
Preventive Maintenance No 
Residential Properties No 
Room Scheduling No 
Schools No 
Space Planning No 
Vendor Management No 
Visitor Management No 
Work Order Management No 

Product Features

CMMS

Asset Tracking Yes 
Calibration Management No 
Inventory Control No 
Key & Lock Management No 
Mobile Access Yes 
Preventive Maintenance Yes 
Purchasing No 
Scheduling Yes 
Service History Tracking Yes 
Technician Management Yes 
Work Order Management Yes 

Facility Management

Asset Management No 
Commercial Properties No 
Equipment Management Yes 
Facility Scheduling Yes 
Incident Management No 
Inspection Management No 
Inventory Control No 
Maintenance Tracking Yes 
Preventive Maintenance Yes 
Residential Properties No 
Room Scheduling Yes 
Schools No 
Space Planning No 
Vendor Management Yes 
Visitor Management No 
Work Order Management Yes 

Work Order

Contract Management No 
Customer Database No 
Dispatch Management Yes 
Inventory Control No 
Job Management Yes 
Preventive Maintenance Yes 
Quotes / Estimates No 
Recurring Appointments Yes 
Routing No 
Scheduling Yes 
Task Management No 

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