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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Servicetrac empowers service contractors across the cleaning, security, and facilities management industries to fulfill their commitments to clients effectively. By managing everything from tasks and incidents to tours and patrols, as well as assessing the quality of services rendered, Servicetrac enhances performance, minimizes costs and risks, and boosts customer satisfaction. With its centralized platform, users gain improved oversight of field operations and team activities, complemented by service-level insights that inform strategic decisions and help meet Service Level Agreements (SLAs). Additionally, Servicetrac captures data in real-time, providing alerts for critical updates, which enables proactive, data-informed decision-making to mitigate risks and ensure high-quality customer service. Furthermore, the system promotes SLA compliance and effective service delivery by allowing mobile audits and inspections at client locations, while aggregating essential data to a central hub for streamlined management. This comprehensive approach not only enhances operational efficiency but also empowers contractors to build stronger relationships with their customers.

Description

The Zinc platform serves as an advanced and scalable system for managing resilience and incidents across buildings and various asset operations, effectively integrating multiple functions such as incident management, mass notifications, compliance, patrol activities, health and safety, threat intelligence, data analysis, task management, and administrative processes into a single cloud-based solution that empowers teams to respond swiftly and proactively with real-time insights. It features customizable workflows, automated communications, and a user-friendly design, all while providing a comprehensive real-time overview of operations to minimize risks and enhance safety. By centralizing the reporting and management of incidents, evidence, investigations, daily activities, audits, checks, inspections, and patrol tracking, Zinc ensures that users have mobile access even in offline situations. Furthermore, it improves health and safety oversight by offering clear visibility into potential hazards and compliance obligations, while its threat intelligence capabilities assist in developing risk profiles based on specific locations, allowing organizations to better anticipate and mitigate potential dangers in their environments. As a result, teams are better equipped to maintain safety standards and respond effectively to incidents as they arise.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Adobe Acrobat Reader No 
Amazon Web Services (AWS) No 
Android No 
Apple iOS No 
ArcGIS No 
Cloudvue No 
Dataminr No 
Google No 
Google Maps No 
NicheRMS365 No 
OWASP Threat Dragon No 
Sensormatic IQ No 

Integrations

Adobe Acrobat Reader Yes 
Amazon Web Services (AWS) Yes 
Android Yes 
Apple iOS Yes 
ArcGIS Yes 
Cloudvue Yes 
Dataminr Yes 
Google Yes 
Google Maps Yes 
NicheRMS365 Yes 
OWASP Threat Dragon Yes 
Sensormatic IQ Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

TEAM Software

Founded

1989

Country

United States

Website

teamsoftware.com/software/servicetrac/

Vendor Details

Company Name

Zinc

Founded

2004

Country

United Kingdom

Website

www.zinc.systems/platform/

Product Features

Facility Management

Asset Management No 
Commercial Properties No 
Equipment Management No 
Facility Scheduling No 
Incident Management No 
Inspection Management No 
Inventory Control No 
Maintenance Tracking No 
Preventive Maintenance No 
Residential Properties No 
Room Scheduling No 
Schools No 
Space Planning No 
Vendor Management No 
Visitor Management No 
Work Order Management No 

Product Features

Incident Management

Audit Trail No 
Corrective Actions (CAPA) No 
Disaster Recovery No 
IT Incident Management No 
Incident Reporting No 
OSHA Compliance No 
Root-Cause Diagnosis No 
Safety Management No 
Task Management No 
Ticket Management No 

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