Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Service Genius is a software solution that allows service businesses to manage their operations online. If you have employees who are working in the field on different jobs every day, and they need access to information about their appointments, and be able get maps directing to the jobs, Service Genius is the software for you. It will do that and more.
Our comprehensive CRM system allows you to keep track of all your customer information, and also track prospects. Create jobs, one-time or repeating, and they will appear on your calendar or on our mobile app and Customer Portal. Invoices are created as soon as jobs are completed. Payments can also be managed within the system. Service Genius is actually so intelligent that you don't need to be! The software will do everything it is designed to do every day. Interfaces with QuickBooks, Xero.
Description
nGeniusPULSE offers essential insights into the rapidly changing IT landscape, ensuring that your critical business services maintain their availability, reliability, and performance across diverse multi-cloud settings. It proactively detects potential issues that could affect remote users, whether they are connected via Ethernet or Wi-Fi, thereby safeguarding the user experience. By integrating real-time wire-data analysis through the nGeniusONE Service Assurance platform with synthetic testing and infrastructure health assessments from user locations, NETSCOUT has established a benchmark in monitoring and visibility. This comprehensive approach equips IT teams with the tools necessary to enhance the quality of the end-user experience. Additionally, interactive dashboards with drill-down functionalities present the outcomes of ongoing automated testing, illustrating both the scope and impact of any identified issues, which aids in strategic decision-making. This level of visibility is crucial for organizations striving to maintain a seamless operation in a complex digital environment.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
$39/month
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Thoughtful Systems
Country
United States
Website
service-genius.com
Vendor Details
Company Name
NETSCOUT
Founded
1984
Country
United States
Website
www.netscout.com/product/ngeniuspulse
Product Features
Field Service Management
Billing & Invoicing
No
Contact Database
No
Contract Management
No
Customer Database
No
Dispatch Management
No
Electronic Signature
No
Inventory Management
No
Mobile Access
No
Payment Collection in the Field
No
Quotes / Estimates
No
Routing
No
Scheduling
No
Service History Tracking
No
Time Clock
No
Work Order Management
No
Tradesman Job Management
Contract Management
No
Customer Database
No
Dispatch Management
No
For Builders
No
For Electricians
No
For Field Service Businesses
No
For HVAC
No
For Plumbers
No
For Roofers
No
Invoicing
No
Job Tracking
No
Payments
No
Quoting
No
Reporting
No
Scheduling
No
Time Tracking
No
Product Features
Application Performance Monitoring (APM)
Baseline Manager
No
Diagnostic Tools
No
Full Transaction Diagnostics
No
Performance Control
No
Resource Management
No
Root-Cause Diagnosis
No
Server Performance
No
Trace Individual Transactions
No
Cloud Workload Protection
Anomaly Detection
No
Asset Discovery
No
Cloud Gap Analysis
No
Cloud Registry
No
Data Loss Prevention (DLP)
No
Data Security
No
Governance
No
Logging & Reporting
No
Machine Learning
No
Security Audit
No
Workload Diversity
No