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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Service Genius is a software solution that allows service businesses to manage their operations online. If you have employees who are working in the field on different jobs every day, and they need access to information about their appointments, and be able get maps directing to the jobs, Service Genius is the software for you. It will do that and more. Our comprehensive CRM system allows you to keep track of all your customer information, and also track prospects. Create jobs, one-time or repeating, and they will appear on your calendar or on our mobile app and Customer Portal. Invoices are created as soon as jobs are completed. Payments can also be managed within the system. Service Genius is actually so intelligent that you don't need to be! The software will do everything it is designed to do every day. Interfaces with QuickBooks, Xero.

Description

nGeniusPULSE offers essential insights into the rapidly changing IT landscape, ensuring that your critical business services maintain their availability, reliability, and performance across diverse multi-cloud settings. It proactively detects potential issues that could affect remote users, whether they are connected via Ethernet or Wi-Fi, thereby safeguarding the user experience. By integrating real-time wire-data analysis through the nGeniusONE Service Assurance platform with synthetic testing and infrastructure health assessments from user locations, NETSCOUT has established a benchmark in monitoring and visibility. This comprehensive approach equips IT teams with the tools necessary to enhance the quality of the end-user experience. Additionally, interactive dashboards with drill-down functionalities present the outcomes of ongoing automated testing, illustrating both the scope and impact of any identified issues, which aids in strategic decision-making. This level of visibility is crucial for organizations striving to maintain a seamless operation in a complex digital environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$39/month
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Thoughtful Systems

Country

United States

Website

service-genius.com

Vendor Details

Company Name

NETSCOUT

Founded

1984

Country

United States

Website

www.netscout.com/product/ngeniuspulse

Product Features

Field Service Management

Billing & Invoicing No 
Contact Database No 
Contract Management No 
Customer Database No 
Dispatch Management No 
Electronic Signature No 
Inventory Management No 
Mobile Access No 
Payment Collection in the Field No 
Quotes / Estimates No 
Routing No 
Scheduling No 
Service History Tracking No 
Time Clock No 
Work Order Management No 

Tradesman Job Management

Contract Management No 
Customer Database No 
Dispatch Management No 
For Builders No 
For Electricians No 
For Field Service Businesses No 
For HVAC No 
For Plumbers No 
For Roofers No 
Invoicing No 
Job Tracking No 
Payments No 
Quoting No 
Reporting No 
Scheduling No 
Time Tracking No 

Product Features

Application Performance Monitoring (APM)

Baseline Manager No 
Diagnostic Tools No 
Full Transaction Diagnostics No 
Performance Control No 
Resource Management No 
Root-Cause Diagnosis No 
Server Performance No 
Trace Individual Transactions No 

Cloud Workload Protection

Anomaly Detection No 
Asset Discovery No 
Cloud Gap Analysis No 
Cloud Registry No 
Data Loss Prevention (DLP) No 
Data Security No 
Governance No 
Logging & Reporting No 
Machine Learning No 
Security Audit No 
Workload Diversity No 

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